UKG Pro™ Mobile App Support
Select an option
- What is the UKG Pro mobile app?
The UKG Pro mobile app delivers instant access to relevant information and tools for people who use UKG Pro People Center (formerly UltiPro HR) as their system of record for HR, payroll, and talent management.
- Which versions of iOS (Apple) or Android (Google) software does the UKG Pro mobile app support?
The UKG Pro mobile app supports devices running iOS 10 or later and Android 5 or later.
- What is a company access code?
The company access code is a unique code, configured by your company’s HR department. You will need this code in order to access the UKG Pro mobile app. Please contact your system administrator for more information.
- How do I reset my UKG Pro password?
You can reset your UKG Pro password by navigating to the login page and clicking on the “Forgot my password” link. Follow the instructions on your screen to reset your password.
- How do I use the Touch ID functionality?
When you log in to the UKG Pro mobile app for the first time, you will be asked to register for Touch ID validation. You can also enable this functionality later, via the app settings.
- Why should I update the UKG Pro mobile app to the latest version?
Running the latest version of the UKG Pro mobile app ensures that you have the best and latest enhancements and fixes.
- How do I update the UKG Pro mobile app to the latest version?
For iPhone users, navigate to the App Store on your phone and click on the “Updates” tab. Search for the UKG Pro mobile app (formerly UltiPro mobile app). If there’s a button next to it that says “Open,” then you are running the latest version of the app. If you see a button that says “Update,” you will need to click the button in order to update the app to the latest version.
For Android users, open the Google Play app store and select “My apps and games” from the menu. If the UKG Pro mobile app (formerly UltiPro mobile app) needs to be updated to the latest version, it will be labeled “Update.” Tap “Update” to install the latest version of the app.
- What is the cost?
The UKG Pro mobile app is free for all UKG Pro users. Employees can download it from the app store on their preferred Apple or Android device.
- Who should I contact at my company for additional support?
Please reach out to your manager or system administrator for additional support.