Buyer's Checklist for Human Capital Management (HCM) Solution

This is a checklist of attributes and features of a modern Human Capital Management (HCM) solution to help you choose the best solution to fit your organizational people needs. Solution launch, delivery, maintenance and customer service are all considerations as well.

Affordable Care Act (ACA) Resources

  • Access to pre-delivered reports for identifying ACA compliance
  • Ability to generate and print Forms 1094-C and 1095-C
  • HCM vendor is a certified and IRS-approved transmitter for ACA filing

Cloud Delivery & Maintenance

  • Delivered as Software-as-a-Service (SaaS) for easier deployment, cost savings, greater reliability, faster enhancements
  • HCM vendor handles all solution maintenance, management, upgrades, information security, intrusion detection, and disaster recovery
  • HCM vendor participation in audits & certifications, such as ISO/IEC 27001:2013 Certification, SSAE16 SOC 1 Type II audits, and EU-U.S. Privacy Shield Framework compliance for data protection


  • Offers hands on assistance and dedicated resources throughout the rollout process
  • Six months or less, on average, for standard rollout
  • No budget overruns with a fixed-fee rollout

Customer Support & Service

  • Ability to submit feedback and easily interact with other users
  • Access to one, primary customer service representative assigned to your account
  • Multiple customer service channels: phone, email, live messaging, or online self-service support
  • Support reps have certified payroll or HR professional designations


  • Create multiple internal and external job boards
  • Assess a candidate’s skills, experience, behaviors, motivations, career aspirations, etc.
  • Enable candidates to use social tools to apply for and share opportunities


  • Enable new hires to interact with their team even before their first day of work
  • Outline all required tasks, including corresponding due dates
  • Electronically complete, review, and sign onboarding documents

Benefits Enrollment

  • Set up and administer benefits plans and open enrollment sessions in one unified solution
  • Enable employees to compare current benefits to new plans, including costs of each, and make ongoing changes during open enrollment
  • HCM vendor offers a centralized platform to manage data exchange with third-party benefits providers

Payroll Solution

  • Run payroll quickly, when and where you want via the cloud
  • Seamlessly integrate payroll with time and attendance and other HR functions
  • HCM vendor automatically recommends the correct federal, state, and local payroll tax, based on where an employee lives and works

Time Entry

  • Capture employee time using a variety of devices, including smartphones, tablets, time clocks, etc.
  • Transfer time data to HR and Payroll systems
  • Track and manage all types of employee leave
  • Assign staff to fixed or rotational schedules and compare options to prevent employee coverage gaps, labor law violations, and excess spending
  • Ability to use geofencing capabilities when capturing employee punch data

Employee Self Service

  • 24-7 role-based access for all employees
  • Enable employee to self-select preferences, benefits, review print W2’s
  • Ability to review and change direct deposit and update personal information

Employee Reviews

  • Assess performance and gather feedback on an ongoing, continuous basis
  • Connect each person’s performance with overall business objectives
  • Utilize collaborative, social tools to support employee engagement and career development

Succession Management / Performance Management Capabilities

  • Identify top performers and determine employee flight risk with advanced predictive analytics tools
  • Delivers practical, quick, and easy suggestions on how to best support an employee’s career path
  • Find, track, and compare individuals in your global talent pipeline to evaluate potential successors

Training Management

  • All standard solution training included at no additional cost
  • Generate recommended learning options based on individual competencies and development goals
  • Track completed activities and measure progress

Business Intelligence (BI), Reports, and Analytics

  • Report on data across all areas of your HCM platform for better visibility and insight
  • Create your own custom reports
  • Graphical analysis tools, such as pie charts, line graphs, and dashboards
  • Access to embedded analytics

  • Global HCM

    • Maintain one global system of record for all employees
    • Enable employees to display information in their preferred language and format
    • Establish different business rules and processes for each country in which your organization has employees
    • Defines salary structures in local currencies

    • Compensation Management

      • Make informed compensation decisions based on talent insights and other analysis tools
      • Create plans based on job, location, department, etc.
      • Quickly post salary changes and one-time payouts with automatic proration

      Mobile Experience

      • Tablet and smart phone views
      • Ability to view pay information and pay history
      • Submit paid time off request and view approvals
      • Clock in/out of shifts
      • Review and edit team and individual goals
      • Change retirement contributions instantly