Ultimate Software's Blog https://blog.ultimatesoftware.com Thoughts on Putting People First in the Workplace Mon, 12 Nov 2018 21:17:31 +0000 en-US hourly 1 https://wordpress.org/?v=4.9.8 Treating Every Day Like a Holiday – #12DaysofHCM https://blog.ultimatesoftware.com/treating-every-day-like-holiday/ https://blog.ultimatesoftware.com/treating-every-day-like-holiday/#respond Fri, 22 Dec 2017 11:00:15 +0000 https://blog.ultimatesoftware.com/?p=1212 The holidays are often a time for reflection—what we’re grateful for, who we’re fortunate to have in our lives, and how we can make a greater difference in the lives of others. At Ultimate Software, we have our annual tradition of the Angel Tree, where we partner with Kids In Distress to help bring some […]

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2018 serviceThe holidays are often a time for reflection—what we’re grateful for, who we’re fortunate to have in our lives, and how we can make a greater difference in the lives of others.

At Ultimate Software, we have our annual tradition of the Angel Tree, where we partner with Kids In Distress to help bring some much-needed joy to hundreds of families. Instead of a companywide gift exchange, our employees buy toys on the children’s personal wish lists. It’s a program we love to support and look forward to participating in every year.

As you take a moment to reflect on the past 12 months, and the year ahead, consider treating every day like a holiday. Think about what you can do daily to have a positive impact on your community.

In reality, there are millions of people in need, and countless ways to help. Why limit ourselves to just one season of giving?

In 2018, I challenge all of us to make charity and community service a year-round commitment.

Ultimate Software’s #12DaysofHCM is back by popular demand! For the past two weeks, we’ve recapped some of the most talked about topics from 2017, and previewed what’s ahead for 2018. We hope you’ve enjoyed the series, and have a wonderful holiday season!

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Previewing the Top-Three HR and HCM Megatrends for 2018 – #12DaysofHCM https://blog.ultimatesoftware.com/previewing-top-three-hr-hcm-megatrends-2018/ https://blog.ultimatesoftware.com/previewing-top-three-hr-hcm-megatrends-2018/#respond Thu, 21 Dec 2017 11:00:47 +0000 https://blog.ultimatesoftware.com/?p=1209 As we wrap up an innovative 2017, HR technology is well on its way to expanding beyond the automation of traditional manual tasks. Cloud-based artificial intelligence (AI), machine learning, natural language processing, image recognition, and virtual reality experiences have already been changing the dynamic among people, work, and communication. Looking ahead, there are three pivotal […]

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artificial intelligenceAs we wrap up an innovative 2017, HR technology is well on its way to expanding beyond the automation of traditional manual tasks. Cloud-based artificial intelligence (AI), machine learning, natural language processing, image recognition, and virtual reality experiences have already been changing the dynamic among people, work, and communication.

Looking ahead, there are three pivotal trends I see impacting HR professionals, business leaders, and the workforce as a whole in 2018, each interconnecting with the others to transform the near-term future of work:

  • Artificial Intelligence: From AI to A2I (Augmented and Amplified Intelligence)
  • Hyper-personalization: Personalized Leadership
  • Humanizing Work: Breakthrough Diversity and Inclusion (D&I)

Stay tuned for an in-depth analysis of all three, and insight into how organizations can remain ahead of these HCM trends, coming soon to Ultimate Software’s blog.

Ultimate Software’s #12DaysofHCM is back by popular demand! For the rest of the week, we’ll continue recapping some of the most talked about topics from 2017, and previewing what’s ahead for 2018.

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Partnering with the Miami HEAT to Make a Difference – #12DaysofHCM https://blog.ultimatesoftware.com/ultimate-software-miami-heat-partnership/ https://blog.ultimatesoftware.com/ultimate-software-miami-heat-partnership/#respond Wed, 20 Dec 2017 11:00:35 +0000 https://blog.ultimatesoftware.com/?p=1206 In September, Ultimate Software announced a multi-year partnership with the National Basketball Association’s Miami HEAT that encompasses fan experience, joint community outreach, charitable giving, and the Ultimate logo on HEAT jerseys beginning this season. Teaming up with the HEAT is a true example of “People First” in action, as our organizations share a longstanding commitment […]

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ultimate software miami heatIn September, Ultimate Software announced a multi-year partnership with the National Basketball Association’s Miami HEAT that encompasses fan experience, joint community outreach, charitable giving, and the Ultimate logo on HEAT jerseys beginning this season.

Teaming up with the HEAT is a true example of “People First” in action, as our organizations share a longstanding commitment to making a difference in the community. Since announcing the partnership, we’ve pledged a combined $1 million in support of Hurricane Irma relief and recovery. In honor of Veterans Day last month, working alongside members of the U.S. Coast Guard, Ultimate and HEAT employees volunteered with Rebuilding Together Miami-Dade to help renovate the homes of two local veterans.

As the official HR/payroll provider of the Miami HEAT, Ultimate is proud to support the team in being champions on the court and game-changers in the community.

Ultimate Software’s #12DaysofHCM is back by popular demand! For the rest of this week, we’ll continue recapping some of the most talked about topics from 2017, and previewing what’s ahead for 2018.

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Do You Need Your Manager? Surprising Research Findings – #12DaysofHCM https://blog.ultimatesoftware.com/employee-manager-relationship/ https://blog.ultimatesoftware.com/employee-manager-relationship/#respond Tue, 19 Dec 2017 11:00:54 +0000 https://blog.ultimatesoftware.com/?p=1203 You’ve heard the adage, “People don’t leave companies, they leave managers.” But what if your manager didn’t exist? In a new national survey of more than 2,000 U.S. workers, a shocking 80% said they could do their jobs without their managers. Surprisingly, employees who were managers themselves were even more likely to say this than […]

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You’ve heard the adage, “People don’t leave companies, they leave managers.” But what if your manager didn’t exist?

In a new national survey of more than 2,000 U.S. workers, a shocking 80% said they could do their jobs without their managers. Surprisingly, employees who were managers themselves were even more likely to say this than employees with no direct reports! This statistic echoes other research findings, revealing a striking disconnect between how well managers think they’re doing in their roles, and what their employees think.

Conducted by Ultimate Software and The Center for Generational Kinetics, this cross-generational study confirmed that the employee-manager relationship is the #1 driver of satisfaction at work, significantly impacting both performance and tenure. And, while the study verifies the detriments of poor workplace relationships, the good news is that employees recognize and appreciate great bosses—more than half said they’d turn down a 10% pay increase to stay with a great boss.

So, what does it all mean for today’s organizations? Tune in to our webcast on Tuesday, January 23, at 2:00 p.m. Eastern time to hear Adam Rogers, Ultimate’s chief technology officer, and Jason Dorsey, president and co-founder of The Center for Generational Kinetics, discuss the surprising results of this study and effective steps managers can take to close the growing divide.

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Three 2018 Customer Service Trends – #12DaysofHCM https://blog.ultimatesoftware.com/three-2018-customer-service-trends/ https://blog.ultimatesoftware.com/three-2018-customer-service-trends/#respond Mon, 18 Dec 2017 11:00:59 +0000 https://blog.ultimatesoftware.com/?p=1199 As rapid technological advancements continue to redefine the B2B and B2C landscape, organizations are experimenting with various strategies to optimize efficiency and cost. This has understandably carried over to customer service; machine learning and natural language processing have led to extremely advanced chatbots, and the sheer enormity of available data has made analyzing and predicting […]

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2018 customer service trendsAs rapid technological advancements continue to redefine the B2B and B2C landscape, organizations are experimenting with various strategies to optimize efficiency and cost. This has understandably carried over to customer service; machine learning and natural language processing have led to extremely advanced chatbots, and the sheer enormity of available data has made analyzing and predicting customer behavior feasible even for smaller organizations.

But despite these technologies’ panacea of possibilities, it’s crucial to remember that customer service quality is often the primary differentiator between products today. In fact, 78% of customers have abandoned a transaction because of poor service, and many customers are willing to pay more for better service. Consider opportunities to leverage both technology and high-quality, real-person service with these three 2018 customer service trends to watch for:

    • The omnichannel experience. Delivering a seamless customer experience should be a top priority for organizations, and this often takes the form of a variety of customer channels. From mobile to social to self-service, omnichannel customer service will become the expectation.
    • Personalization. Recent research suggests 72 percent of customers expect companies to predict their needs, and they want service that’s receptive to these preferences. Data is the primary key to personalizing customer experiences.
    • Optimizing tech tools. Automation, machine learning, and natural language processing are all incredibly advanced tools that will add immense value for service providers. Supported by an enhanced digital infrastructure, service agents will be able to focus on providing high-quality, personalized, human service.

Ultimate Software’s #12DaysofHCM is back by popular demand! For the next week, we’ll continue recapping some of the most talked about topics from 2017, and previewing what’s ahead for 2018.

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Reducing Risk, Optimizing Productivity in the Finance/Insurance Industry – #12DaysofHCM https://blog.ultimatesoftware.com/reducing-risk-optimizing-productivity-finance-insurance-industry/ https://blog.ultimatesoftware.com/reducing-risk-optimizing-productivity-finance-insurance-industry/#comments Sun, 17 Dec 2017 11:00:39 +0000 https://blog.ultimatesoftware.com/?p=1195 For finance and insurance organizations, the past decade has ushered in a whirlwind of change. Following the subprime mortgage crisis of 2006, scrutiny over financial management, risk assessment, and security measures vastly increased, and rate changes from the Fed have made tight profit margins even tighter for U.S. banks. Additionally, innovations such as Bitcoin, PayPal, […]

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finance and insurance hcmFor finance and insurance organizations, the past decade has ushered in a whirlwind of change. Following the subprime mortgage crisis of 2006, scrutiny over financial management, risk assessment, and security measures vastly increased, and rate changes from the Fed have made tight profit margins even tighter for U.S. banks. Additionally, innovations such as Bitcoin, PayPal, LendingClub, and Kickstarter are further disrupting the industry as they become household names and trusted, viable alternatives.

To remain competitive, finance and insurance organizations are doubling down to improve efficiencies. In many cases, this involves prioritizing their people and optimizing human capital strategies. Here are four ways advanced human capital management (HCM) technology can realize business goals for finance and insurance organizations in 2018, and in the years ahead:

  1. Optimize employee productivity. With such a significant percentage of operating costs going to human capital, productivity is essential. HR-related tasks—such as onboarding, time management, and compliance training—need to be conducted as efficiently and as transparently as possible.
  2. Reduce risk and improve security. Data security is a top priority. Automated data, role-based access, and multi-factor security measures help ensure adherence to Sarbanes-Oxley Act (SOX) compliance and significantly reduce risk factors for financial organizations.
  3. Improve compliance. Dodd-Frank reform has changed the way most organizations work with auditors to address compliance. Advanced reporting capabilities make it easy to adhere to strict regulations, and leading HCM solutions can even create specialized ad hoc compliance reports.
  4. Increase Retention. Predictive analytics can forecast everything from performance to retention, allowing leaders to take proactive steps to keep their top talent.

Discover more on how leading finance and insurance organizations are using HCM technology to better serve their people and their business.

Ultimate Software’s #12DaysofHCM is back by popular demand! During these two weeks, we’ll recap some of the most talked about topics from 2017, and preview what’s ahead for 2018.

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Three Things to Consider When Applying for a Job Online – #12DaysofHCM https://blog.ultimatesoftware.com/three-things-to-consider-applying-job-online/ https://blog.ultimatesoftware.com/three-things-to-consider-applying-job-online/#comments Sat, 16 Dec 2017 11:00:47 +0000 https://blog.ultimatesoftware.com/?p=1185 Job board sites, social media networking, and one-click application services have made it easier than ever to apply for jobs—but they’ve also significantly increased the competition. Each corporate job posting attracts an average of 250 job resumes, and if you’re not careful, your resume may never even be seen by the recruiter. Here are three […]

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things to consider when applying for a job onlineJob board sites, social media networking, and one-click application services have made it easier than ever to apply for jobs—but they’ve also significantly increased the competition. Each corporate job posting attracts an average of 250 job resumes, and if you’re not careful, your resume may never even be seen by the recruiter. Here are three things to consider when applying for a job online:

  1. Tailor each resume. Most employers use some version of Applicant Tracking Systems (ATS) to filter out applicants. If your resume doesn’t feature keywords that match up with the company’s job description, it’s unlikely to reach the recruiter.
  2. Write a cover letter. While CV’s were always standard in the past, many job boards or online applications will list cover letters as “optional.” It shouldn’t be. Take the opportunity to describe exactly how your skills relate to this position and show that you’ve done your research.
  3. Beware of phishing attempts. Unfortunately, employment scams are becoming more common, where fake recruiters solicit confidential information or seek some kind of financial compensation. Recruiters should never ask for your social security number or bank account information; any confidential information will be handled by HR once you’ve officially been hired.   

Ultimate Software’s #12DaysofHCM is back by popular demand! For the next week, we’ll continue recapping some of the most talked about topics from 2017, and previewing what’s ahead for 2018.

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Honoring Hardworking Professionals by Paying it Forward – #12DaysofHCM https://blog.ultimatesoftware.com/payroll-counts-pay-it-forward/ https://blog.ultimatesoftware.com/payroll-counts-pay-it-forward/#respond Fri, 15 Dec 2017 11:00:46 +0000 https://blog.ultimatesoftware.com/?p=1184 No matter the size of the company or the industry, processing accurate payroll is arguably the most crucial aspect of running a successful business. Ensuring employees are paid on time, every time, “walks the talk” in showing you value your people and their dedication to serving your customers. In celebration of National Payroll Week, and […]

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No matter the size of the company or the industry, processing accurate payroll is arguably the most crucial aspect of running a successful business. Ensuring employees are paid on time, every time, “walks the talk” in showing you value your people and their dedication to serving your customers.

In celebration of National Payroll Week, and to honor payroll professionals and the hardworking employees they support every day, Ultimate Software hosted our first-ever #PayrollCounts campaign in 2017. We asked employees everywhere to nominate a colleague they believe deserves an extra paycheck. We received so many heartfelt stories detailing the extraordinary lengths people go to help others.

Congratulations to Rita Finnegan, district manager at Offerdahl’s Café Grill in South Florida, recipient of Ultimate’s #PayItForward prize. Here’s an excerpt of her nomination, explaining why Rita deserved to win:

“She cares and loves every coworker and customer, she will do anything to help anyone. She has driven me to and from work when I had no car, helped others in so many ways. She is a true Rock Star, the most UNSELFISH human I have ever met and deserves an extra paycheck and more.”

Thanks to all who nominated their peers in 2017 and showed everyone why #PayrollCounts every day of the year.

Want to nominate a colleague who deserves an extra paycheck? Stay connected with Ultimate on social media for details on our next #PayrollCounts campaign—coming soon.

Ultimate Software’s #12DaysofHCM is back by popular demand! During the next two weeks, we’ll recap some of the most talked about topics from 2017, and preview what’s ahead for 2018.

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Learning Leadership Strategies from Successful Leaders – #12DaysofHCM https://blog.ultimatesoftware.com/learning-leadership-strategies/ https://blog.ultimatesoftware.com/learning-leadership-strategies/#respond Thu, 14 Dec 2017 11:00:55 +0000 https://blog.ultimatesoftware.com/?p=1181 This past summer, Ultimate Software launched HR Spark, a Web series designed to ignite ideas for your people and your business. The show brought together some of the industry’s top influencers and subject-matter experts for panel discussions about today’s challenges in HCM and tomorrow’s HR technology solutions. Topics ranged from hearing the voice of your […]

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HR Spark: Leadership EditionThis past summer, Ultimate Software launched HR Spark, a Web series designed to ignite ideas for your people and your business. The show brought together some of the industry’s top influencers and subject-matter experts for panel discussions about today’s challenges in HCM and tomorrow’s HR technology solutions. Topics ranged from hearing the voice of your employees and establishing a positive workplace culture to the rise of the remote workforce and advances in “People First” artificial intelligence. Today, we’re excited to bring you an all-new video series, HR Spark: Leadership Edition. Join Bill Hicks, Ultimate’s chief relationship officer, as he travels across North America for insightful conversations about leadership development. In the series premiere (the first of a two-part episode), Bill sits down with Richard Outram, chief financial officer at Cross Country Home Services. They share some of their most successful management strategies and the key takeaways they’ve learned in over two decades of leading people. Whether you’re an aspiring leader, first-time manager, or experienced executive, you’re sure to learn something new. Check out HR Spark: Leadership Edition today. Ultimate Software’s #12DaysofHCM is back by popular demand! During the next two weeks, we’ll recap some of the most talked about topics from 2017, and preview what’s ahead for 2018.

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Talent Management’s Increasing Value in HR – #12DaysofHCM https://blog.ultimatesoftware.com/talent-managements-increasing-value-hr/ https://blog.ultimatesoftware.com/talent-managements-increasing-value-hr/#respond Wed, 13 Dec 2017 11:00:57 +0000 https://blog.ultimatesoftware.com/?p=1178 According to the U.S. Bureau of Labor Statistics’ Job Openings and Labor Turnover Surveys, employee quits have outpaced layoffs at nearly a two-to-one ratio since December 2016. While this is good news for the American economy, for employers, it reinforces the importance of developing and retaining your people, and talent management’s increasing value in HR. […]

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talent management hrAccording to the U.S. Bureau of Labor Statistics’ Job Openings and Labor Turnover Surveys, employee quits have outpaced layoffs at nearly a two-to-one ratio since December 2016. While this is good news for the American economy, for employers, it reinforces the importance of developing and retaining your people, and talent management’s increasing value in HR. After all, once you’ve gone through the trouble of finding the right people, shouldn’t you do everything possible to keep them?

Fortunately, advances in technology are making it easier than ever for leaders to predict turnover and proactively retain top talent. Predictive analytics can forecast everything from performance success to flight risks, and prescriptive analytics help managers become better leaders with practical and timely advice on how to best support their people.

Meanwhile, open communication and transparency regarding an individual’s strengths, opportunities, and advancement potential encourage employees to take a proactive role in their development, such as through collaborative goal-setting and ongoing performance reviews. Moreover, advanced business intelligence reporting and analytics give leaders a clear, complete picture of their workforce and help make succession management a breeze.

At the end of the day, your people are the foundation of your success. Thoughtful talent management helps you engage, support, and reward them.

Ultimate Software’s #12DaysofHCM is back by popular demand! During the next two weeks, we’ll recap some of the most talked about topics from 2017, and preview what’s ahead for 2018.

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