Culture – Ultimate Software's Blog https://blog.ultimatesoftware.com Thoughts on Putting People First in the Workplace Fri, 15 Sep 2017 10:00:51 +0000 en-US hourly 1 https://wordpress.org/?v=4.8.2 Workplace Culture: HR Spark Episode 2 https://blog.ultimatesoftware.com/workplace-culture-hr-spark-episode-2/ https://blog.ultimatesoftware.com/workplace-culture-hr-spark-episode-2/#respond Fri, 15 Sep 2017 10:00:51 +0000 https://blog.ultimatesoftware.com/?p=1096 “You get a huge increase on your investment when listening to people,” said Vivian Maza, chief people officer at Ultimate Software, during the second episode of Ultimate’s new Web series HR Spark. “Leadership has to be empathetic to people—showing a little bit of empathy and trust in your people goes a long way, and it […]

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workplace culture“You get a huge increase on your investment when listening to people,” said Vivian Maza, chief people officer at Ultimate Software, during the second episode of Ultimate’s new Web series HR Spark. “Leadership has to be empathetic to people—showing a little bit of empathy and trust in your people goes a long way, and it goes two-fold. Take care of them, and they’ll take care of the company.”

Viv was joined by Jack Klott, vice president of HR for Independent Bank, and Jeff Waldman, SocialHRCamp founder, for a roundtable discussion on tangible steps companies can take to effectively improve workplace culture—and why they should want to.

For one, companies on Fortune’s 100 Best Companies to Work For list enjoyed stock market returns three times greater than the market average from 1998 to 2015. In addition to a stronger financial performance, these culture-rich companies achieve impressive long-term performance records, higher customer and patient satisfaction ratings, and lower levels of voluntary turnover.

It’s clear that workplace culture has a far-reaching impact on many key performance indicators. But how exactly can HR leaders improve workplace culture at their organizations?

Tune in to hear Jack discuss the key changes Independent Bank has made in the past 24 months and the impact these tactics have had on retaining top talent, changing the mindset of employees, and separating the bank from its competition in recruiting the best people. Adding to Jack’s message, Jeff explains the positive correlation between employee experience and customer experience, and how companies can think beyond salary and benefits to engage and inspire their people. Finally, Viv shares her thoughts on why Ultimate has made Fortune’s Best Companies list six years in a row, and how new survey tools are making continuous improvement to workplace culture possible.

Watch the latest HR Spark episode now to learn more.

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Why “Best in Tech” Workplaces are Built on Innovation https://blog.ultimatesoftware.com/best-place-to-work-in-it/ https://blog.ultimatesoftware.com/best-place-to-work-in-it/#respond Tue, 20 Jun 2017 09:04:29 +0000 http://blog.ultimatesoftware.com/?p=1022 Anyone familiar with Ultimate Software knows that our core mantra is “People First.” From our employees to our customers to their employees, everything we do is focused on caring for people. And it makes an impact. We’re honored to frequently rank on a variety of “best workplace” lists, including being named Fortune’s #7 Best Company […]

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Anyone familiar with Ultimate Software knows that our core mantra is “People First.” From our employees to our customers to their employees, everything we do is focused on caring for people. And it makes an impact. We’re honored to frequently rank on a variety of “best workplace” lists, including being named Fortune’s #7 Best Company to Work For in 2017, and the #1 Best Large Workplace in Technology the past two years. Today, I’m proud to announce another accolade: Computerworld magazine has named us the #1 Best Place to Work in IT among midsize tech companies.

Computerworld Magazine Best Place to Work in ITThere are several fundamental beliefs that set US apart. We believe in helping our employees—and their families—stay healthy by covering 100% of their healthcare premiums, including medical, dental, and vision. We believe in nurturing our people’s futures by offering a 401(k) retirement plan with a 40% company match on every dollar, with no cap. And we believe in trust, communication, and flexibility to accommodate life. These core values enable our employees, our culture, and our company to thrive. I believe any company, in any industry, would benefit from taking care of people the way we do.

But as a technology company that specializes in human capital management (HCM), there are other unique factors to consider. Constant industry upheavals are standard, along with steep competition for top talent, constant innovation, and growing market share. Technological advances are occurring faster than ever, and companies must keep ahead to remain successful. Developments in artificial intelligence, virtual reality, and an ever-growing gig workforce are forcing HCM software providers to grow and adapt. Fortunately, at Ultimate, we’ve learned that the same techniques that encourage our employees’ innovation also help foster an exciting and unique culture contributing to overall happiness and satisfaction.

Here are some ways we bolster creativity, driving the creation of our award-winning products, services, and culture.

48 Hours

We once asked, “What can be done in 48 hours?” and learned, with the right people, more than we could have imagined. Twice a year, we run a highly anticipated coding event called “48 Hours.” Developers spend two consecutive days brainstorming and actualizing ideas enhancing UltiPro’s features and functionality. Sometimes, they even work on ideas completely unrelated to their current projects and roadmaps. Fueled by copious amounts of coffee and energized by the exciting (and competitive!) atmosphere, our developers thrive on the challenge and complete freedom to invent new solutions. This is a great testing and proving ground for our development staff to showcase new technologies. Several times, these projects have enhanced our current roadmap or provided such an increase in value to our clients, we added it directly into the UltiPro solution.

Leverage Advanced Technology

We invest in our employees by providing the best technology possible. We even have our own in-house tech support team complete with onsite TechSpots, where employees can take their devices for tune-ups and troubleshooting. Our innovative UltiLab features a variety of the latest products and technologies for employees to program, test, and experiment with. By experimenting with the latest and greatest platforms and technologies, our people are continuously inspired to create innovative solutions that help people solve problems.

Continuing Knowledge Transfer

Another way Ultimate promotes innovation is by providing each department a budget for attending employees’ choice of learning workshops and conferences. Agile, ISSTA, Lean Kanban, SHRM, QCon, and others are all frequently attended by our employees—and it’s common to find our people leading conference sessions and workshops. Developers are highly encouraged to take development courses, and teams have even created customized learning paths specific to their needs on various platforms.

Professional Development

We continually invest in ongoing learning opportunities for our employees, a passion that is now being offered to our customers through UltiPro Learning. In addition to Ultimate offering tuition reimbursement and covering costs associated with certificate training, our internal learning portal encourages all employees to improve their current skill sets and potentially grow into new roles. The site offers videos, Web tours, and courses employees can select to achieve their personal goals. Employees are also encouraged to take ownership of their own learning and growth as they advance in their careers.

Developing Leaders

Our comprehensive LeadUS program was created to develop all managers and potential managers into world-class leaders. Drawing on Ultimate’s leadership principles, skill-, trust-, and team-building sessions prepare the next generation of Ultimate’s leaders for success, while cultivating creativity and innovation among our people. Three separate learning tracks are available, from aspiring managers to senior executives.

In my experience, one of the best aspects of working at a technology company is the camaraderie and hunger for continual improvement. By fostering a culture of innovation, we’re not only supporting our employees’ individual careers, but developing a workforce that runs on inspiration and ingenuity. We’ve built an environment where employees feel valued, supported, and challenged—a workplace that’s definitively the “best in tech.”

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Inspired By People https://blog.ultimatesoftware.com/inspired-by-people/ https://blog.ultimatesoftware.com/inspired-by-people/#comments Fri, 10 Mar 2017 21:30:55 +0000 http://blog.ultimatesoftware.com/?p=934 What inspires you? What wakes you up each morning and motivates you to face life’s challenges? At Ultimate Software, we’re inspired by people. It’s why we started our company more than 26 years ago, when we recognized an amazing opportunity to put people first: to provide the “ultimate” HR and payroll software that would inspire […]

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What inspires you? What wakes you up each morning and motivates you to face life’s challenges?

At Ultimate Software, we’re inspired by people. It’s why we started our company more than 26 years ago, when we recognized an amazing opportunity to put people first: to provide the “ultimate” HR and payroll software that would inspire people in the workplace and empower them to achieve more.

We’re humbled and honored to be named one of Fortune’s 100 Best Companies to Work For six years in a row, and the #1 Best Large Workplace in Technology the past two years. We’re fortunate to be here, and we know we’re here because of people—our employees, our customers, and our communities. They continue to inspire us, to better ourselves and to always do the right thing. So we look to pay it forward and inspire others in return. We wake up every day thinking of new ways to care for our people and to make Ultimate not just a great place to work, but a second home.

Establishing an Inspiring Home Away From Home

First, we focus on fostering a supportive, family-like environment where colleagues listen to one another, feel comfortable sharing ideas and taking risks, and work together to achieve their goals as a team. This positive, productive atmosphere inspires our employees to create innovative products that help people work more efficiently and effectively. They’re also motivated to constantly do more for our customers, providing extraordinary service and personalized, proactive support.

Next, we ensure our employees have the tools, resources, and technology they need to thrive as professionals. We’ve implemented a companywide performance management program in which employees set goals, track their progress, and have ongoing conversations with team leaders rather than a quick, once-annual review. We also offer a variety of flexible opportunities for continuous learning, from on-demand online training courses to hands-on leadership development workshops, so our people can gain new skills and grow their careers. This in addition to internship programs providing real-life experience, assistance for tuition and certifications, and specialized training for those in customer-facing service roles.

Supporting Our People’s Whole Selves

We also realize the need to support our employees not only as professionals, but as people. Since 2014, we’ve formed three diverse Communities of Interest: PrideUS for our LGBTQIA community; Women in Leadership for employees at all job levels; and UltiVETS for veterans and active service members. Each hosts several networking and social events throughout the year, including organizing Ultimate’s Inter-Office Pride Days, sponsoring seminars for Girls Who Code, and hosting barbeques for veterans. These groups bring us together to share and celebrate our unique personal experiences, and everyone at Ultimate is invited to get involved in some way.

No matter how much we do for our people, though, we’re always most inspired by what they do for others. Near and dear to us are the heartfelt contributions our employees continue to make in the community. Over the past year, 93% of our employees have participated in charitable giving. They’ve utilized their company service days to volunteer at nonprofit organizations. They’ve donated to charitable causes and helped those impacted by natural disasters, terrorism, and other unexpected events. They’ve stepped up to support colleagues and families who’ve endured personal tragedies. We are genuinely moved by the unending selflessness of our people.

From day one, we set out to create more than a successful HR technology company. We wanted to build a workplace that inspires people to trust, respect, and care. A company that encourages employees to bring their best selves—their whole selves—to work each and every day. A family that always looks after its own, in good and bad times, and makes a meaningful difference by giving.

I am extremely proud to say, that’s US.

Through our employee-centric culture, HR cloud solutions, collaborative customer service, and charitable efforts in the community, we hope we inspire others to become “People First” companies, too. Because we believe that when people succeed, companies succeed.

So, what inspires you? For US, we’re inspired by people.

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How Ultimate Software Cultivates the Best Workplace in Technology https://blog.ultimatesoftware.com/best-large-workplace/ https://blog.ultimatesoftware.com/best-large-workplace/#comments Thu, 19 Jan 2017 15:42:27 +0000 http://blog.ultimatesoftware.com/?p=840 I’m proud to announce that Fortune recently named Ultimate Software the #1 Best Large Workplace in Technology-for the second year in a row. This significant honor adds to an extensive list of our recent awards (22 earned in 2016 alone), all stemming from one, founding principle: “People First.” This singular belief has impacted every part […]

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I’m proud to announce that Fortune recently named Ultimate Software the #1 Best Large Workplace in Technology-for the second year in a row. This significant honor adds to an extensive list of our recent awards (22 earned in 2016 alone), all stemming from one, founding principle: “People First.”

best large workplace technology

This singular belief has impacted every part of our journey. It’s allowed us to create a culture where 99% of employees experience a “great atmosphere” and report having “great pride” in their company. It’s driven us to achieve continued success over our 26-year history. It’s enabled us to help thousands of companies put their own people first. Because we know that, when we take care of our employees, they’re empowered to take care of our customers. And when that happens, everybody wins.

Curious what putting people first means to US? Here are a few ways we’ve created the best large workplace in the industry.

Training and Development

Ultimate invests in our employees’ futures and supports them through each step of their careers. Our innovative TechSTARS internship program recruits promising college students and recent grads for a structured, year-long program where they’re assigned mentors, follow customized learning paths, and work on a peer-to-peer basis with our full-time software engineers. Currently, 95% of our interns who are offered full-time jobs with Ultimate accept, and at least a third of our product developers began as interns—including me!

The Rising Stars program is a similar development program for employees with full-time, customer-facing roles, spanning 14 weeks and encompassing one-on-one mentorship, group learning, individual job-path study, and team-building exercises. These programs not only help new employees adjust to their new roles, but are also extremely effective in instilling Ultimate’s “People First” values.

We also support our employees’ educational goals by fully funding professional training courses and offering tuition reimbursement of up to $5,250 per year. Extensive leadership development courses are available for everyone from entry-level employees to top executives, setting the stage for future growth and promotions—because when our people thrive, Ultimate thrives.

Generous Benefits

Our total compensation package goes far beyond salary. All full-time employees receive 100% employer-paid healthcare for their entire families, including medical, dental, vision, and prescription coverage—even IVF and IUI fertility treatments. I’m extremely proud of our 401(k) program, where we match 40% of our employees’ contributions dollar for dollar, up to the highest allowable federal limit. We also welcome new hires to the family by providing them with stock shares, fostering an immediate sense of pride and ownership in our company. Finally, we offer 10 weeks of paid maternity leave and four weeks of paid paternity/adoption leave, so our new parents have time to recuperate and bond with their growing families without worrying about any professional or financial hardships.

We also offer life insurance for both employees and their spouses, long-term disability, and wellness benefits such as on-site masseuses, acupuncturists, yoga, Pilates, stretching, and meditation classes. By taking care of our people physically, mentally, and financially, they’re able to focus their attention on developing industry-leading products and providing world-class, white-glove service.

Work-Life Balance

Workplace flexibility is another key component of putting people first. More than 40% of our employees telecommute, and another quarter utilize flexible schedules and compressed work weeks. The implementation of paid time off, instead of designated sick and vacation days, is another way we enable our employees to balance their careers with their daily responsibilities.

Giving Back

Making a difference in our local and global communities has been a cornerstone of our “People First” culture from the beginning, and it remains a great source of pride for all of us today. Every employee is encouraged to volunteer at least two days each year, receiving full pay and the flexibility to choose the causes they care most about. As we have grown, so has our ability to positively impact a variety of initiatives. Today, Ultimate and our employees donate time, money, and raise awareness for everything from natural disasters to our own employees in need – together, we make a meaningful difference in the world.

Cutting-Edge Workspace

Our innovative work stations are more than just open floorplans. Employees’ workspaces are completely catered to them, from the choice of a laptop to standing, cycling, and treadmill desk options. Every floor boasts at least one themed café, equipped with free beverages and comfortable seating to encourage interactions and caffeine consumption. There are multiple bookable conference rooms and even more informal group meeting spaces—including our golfer’s green, where employees can brainstorm and putt simultaneously. We have a private room to practice, record, and review presentations. We also have a game room, meditation space, and massive saltwater fish tank.

Everything we do focuses on our underlying commitment to put people first – and that’s what sets us apart.

That’s what makes us the best large workplace.

But also…the free ice cream.

 

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Finding New Ways to Put #PeopleFirst https://blog.ultimatesoftware.com/improve-company-culture-12daysofhcm/ https://blog.ultimatesoftware.com/improve-company-culture-12daysofhcm/#respond Fri, 23 Dec 2016 13:00:54 +0000 http://blog.ultimatesoftware.com/?p=787 Year-end marks the perfect time to reflect on the past 12 months, and look to the many opportunities ahead. What goals have you accomplished this year, and what more will you set out to achieve next? At Ultimate Software, we’re committed to creating a company culture in which we put people first in all we […]

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improve company culture. There are countless ways to put people first and make a difference for others. Share your thoughts today using #PeopleFirst. See more by reading our #12DaysofHCM blog series.

Year-end marks the perfect time to reflect on the past 12 months, and look to the many opportunities ahead. What goals have you accomplished this year, and what more will you set out to achieve next?

At Ultimate Software, we’re committed to creating a company culture in which we put people first in all we do, every day. That means we’re always considering how we can do more to help more people—from delivering hundreds of new UltiPro® features and updates each year to implementing a collaborative support model for our customers.

In 2016, we launched our #PeopleFirst social campaign so we could all share what “People First” means to each one of us, and show how we put others first in our daily lives.

What will you do in 2017 to positively impact people? How will you improve company culture to put #PeopleFirst?

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Taking Time for Everyday Celebrations – #12DaysofHCM https://blog.ultimatesoftware.com/celebrating-work-12daysofhcm/ https://blog.ultimatesoftware.com/celebrating-work-12daysofhcm/#respond Wed, 21 Dec 2016 13:00:14 +0000 http://blog.ultimatesoftware.com/?p=785 Though we often talk about the importance of recognizing the “big picture,” it’s also important to remember the “little things.” At Ultimate Software, we believe achievements take all forms, and we make it a point to celebrate our people’s accomplishments year-round, both in their professional and personal lives. We recognize and laud individual, team, and organizational […]

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79% of the American workforce believes it's necessary to have fun at work. Learn more on the #12DaysofHCM series. celebrating at work.

Though we often talk about the importance of recognizing the “big picture,” it’s also important to remember the “little things.”

At Ultimate Software, we believe achievements take all forms, and we make it a point to celebrate our people’s accomplishments year-round, both in their professional and personal lives. We recognize and laud individual, team, and organizational successes such as meeting business and financial goals. We celebrate life events—birthdays, marriages, and new additions to our family. We celebrate holidays throughout the year. We celebrate everyday events, from a colleague’s return from vacation to the successful launch of a companywide initiative for employees. Most of all, we have fun celebrating together.

Throughout the coming year, take some time to have fun and celebrate the little things at your organization. It can have a big impact on your people.

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Giving in the Community – #12DaysofHCM https://blog.ultimatesoftware.com/socially-responsible-workplaces-12daysofhcm/ https://blog.ultimatesoftware.com/socially-responsible-workplaces-12daysofhcm/#respond Mon, 19 Dec 2016 13:00:00 +0000 http://blog.ultimatesoftware.com/?p=782 Though we all may face unique challenges throughout the year, it’s important to remember all in life that we are fortunate to have—and especially how we can give to those who are less fortunate. There are countless ways to give back year-round, such as volunteering time in the community or donating to non-profit organizations and […]

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socially responsible. 85% of employees are more likely to stay longer with an employer that shows a high level of social responsibility by supporting charitable causes, volunteering in the community, and/or taking a stand on social issues. Learn more on the #12DaysofHCM series.

Though we all may face unique challenges throughout the year, it’s important to remember all in life that we are fortunate to have—and especially how we can give to those who are less fortunate.

There are countless ways to give back year-round, such as volunteering time in the community or donating to non-profit organizations and causes.

Each year at Ultimate Software, for example, in lieu of a companywide gift exchange for the holidays, we partner with Kids In Distress to provide gifts to hundreds of children in our local communities. Ultimate employees have the opportunity to support each child by purchasing toys on his or her personal wish list. The gifts are then delivered to the children in time for the holidays.

The Angel Tree is an annual tradition our employees look forward to each year. As you plan for 2017, think of the ways in which you and your employees can give to others and be socially responsible.

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A Thriving Community Built on Collaboration https://blog.ultimatesoftware.com/thriving-community-built-collaboration-customer-service-week/ https://blog.ultimatesoftware.com/thriving-community-built-collaboration-customer-service-week/#respond Wed, 05 Oct 2016 08:39:36 +0000 http://blog.ultimatesoftware.com/?p=711 In celebration of Customer Service Week, October 3–7, we share the following post highlighting the importance of collaboration—a cornerstone component of Ultimate Software’s commitment to service and to ensuring our customers’ continued success. In our more than 25 years as a “People First” company, we’ve created a culture of collaboration throughout Ultimate Software. It’s an […]

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In celebration of Customer Service Week, October 3–7, we share the following post highlighting the importance of collaboration—a cornerstone component of Ultimate Software’s commitment to service and to ensuring our customers’ continued success.

In our more than 25 years as a “People First” company, we’ve created a culture of collaboration throughout Ultimate Software. It’s an atmosphere that thrives on the sharing of ideas, knowledge, and experience among our employees—harnessed together through teamwork to spark innovation. Because we believe collaboration and innovation are key for continued success.

Likewise, we’ve established a collaborative environment for all of our customers: the UltiPro® User Communities. Part of our extensive Customer Success Portal, the UltiPro User Communities provide our customers with a virtual place to share best practices, to network, and to strengthen their knowledge of Ultimate’s products and services by learning from fellow UltiPro users, and from US.

UltiPro User CommunitiesThese communities offer the familiar feel and functionality we’ve all come to expect from social media, such as the ability to post fresh content (e.g., upload files, include hyperlinks), like and share others’ posts, and set up polls to learn users’ thoughts on specific topics.

Though Ultimate has provided this interactive space, the UltiPro User Communities are very much managed and sustained by our customers. There are dozens of diverse communities led by passionate UltiPro users, among more than 4,500 active community members, who contribute over 8,000 insightful posts annually. There are even community meetings held by and for members, so users can interact regularly and further discuss the latest UltiPro news and features.

“The User Communities are a valuable resource for idea sharing and practical advice from real-world users like myself, who work in UltiPro daily. More experienced users can offer insight to those new to UltiPro, while gaining even more expertise as we discuss our own creative solutions to day-to-day challenges and unique situations. I enjoy giving others the benefit of my experience and helping them learn the ropes, and will often stumble upon solutions to my own challenges in the process. No matter your experience level, there is always something new to learn in UltiPro, and the User Communities offer a collective wealth of  knowledge right at your fingertips!”—Teresa Hennessy, Pro Mach, Inc.

The UltiPro User Communities are another way we put our customers first, empower them, and—most importantly for effective collaboration—listen to them. Because it’s not just new ways for using UltiPro that’s being shared daily within the communities, it’s also great ideas for new UltiPro features. In fact, of the more than 360 UltiPro enhancements implemented in the past year, over 80 came from customer ideas.

And while our customers ultimately lead the communities, develop the content, and steer the conversations, our Subject Matter Experts remain close by and available to answer any special questions, and to contribute helpful and timely information.

“No matter what the question is, there is always someone there to answer it. A member will usually provide a solution or possibly come up with an alternative way of thinking about the problem. Not only are users involved in the User Communities, but Ultimate itself contributes by addressing questions unanswered or by being proactive, such as informing people of upcoming compliance issues. This partnership between all of the parties makes the User Communities an integral part of our HR solutions.”—Andrew Skolnick, March of Dimes

After all, Ultimate, UltiPro, and our User Communities were all built on collaboration. We all continue to thrive—together—because of it.

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Welcome to our #PeopleFirstPodcast – Culture Impacts Business https://blog.ultimatesoftware.com/hcm-podcast-peoplefirstpodcast-culture-impacts-business/ https://blog.ultimatesoftware.com/hcm-podcast-peoplefirstpodcast-culture-impacts-business/#respond Thu, 30 Jun 2016 14:48:47 +0000 http://blog.ultimatesoftware.com/?p=602 As a member of the HR community, we are always looking for opportunities to contribute to and improve human resources as a profession, increase HR’s business value, and elevate the workforce as a whole. To do this, we wanted to cover topics that keep HR professionals up at night — topics like business culture, compliance, […]

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As a member of the HR community, we are always looking for opportunities to contribute to and improve human resources as a profession, increase HR’s business value, and elevate the workforce as a whole. To do this, we wanted to cover topics that keep HR professionals up at night — topics like business culture, compliance, candidate experience, employee engagement, and HR’s role in helping managers become better leaders. Striving for an engaging and efficient way to openly collaborate on these topics, we created the #PeopleFirstPodcast series!

Ultimate HCM Podcast – Culture Impacts Business

During this series, we provide candid access to conversations that are normally private and  exclusive between HR technology leaders and industry influencers. With the unique combination of perspectives among Ultimate Software leaders and HR social media leaders like Steve Browne, Jennifer McClure, Sarah Brennan, Robin Schooling, and Janine Truitt, the value of this podcast series is priceless. That’s why we’re opening up the series to not just our customers, but to the world. Each of Season 1’s eight episodes will launch twice a month until the HR Tech conference, run about 20 minutes, and is perfect for any commute. With that said, here’s a preview of Episode 1:

Ultimate Software's #PeopleFirstPodcast covers a variety of human capital management topics like company culture, management development, predictive analytics, compliance, change management, and more.

Ultimate Software’s #PeopleFirstPodcast covers a variety of human capital management topics like company culture, management development, predictive analytics, compliance, change management, and more.

“People are squishy,” says Steve Browne, SHRM Board Member and Executive Director of HR at LaRosa’s, Inc., on our first #PeopleFirstPodcast as he shares the “secret sauce” to creating company culture that impacts business. The restaurant industry faces lots of challenges, as it hires 16-year-olds and faces high turnover rates. However, Steve says, by recognizing people as people, looking to play off their strengths and showing individuals how their work provides value, businesses around the world can build top-quality company cultures that attract and retain the best employees.

The conversation evolves into a high-level discussion on how organizations must update their idea of succession planning to not look at how one person can replace another, but how new employees can improve each role to provide more value to their organizations. “We let the software predict top performers,” says Viv Maza, Ultimate’s Chief People Officer, and then work with managers to develop top performers over time. Both Steve and Viv mention that development must occur in both high and low performers, and in both good and bad times.

The episode concludes with Ultimate’s recent ribbon-cutting ceremony to celebrate the opening of our new 100,000-square-foot facility—a building that includes meditation rooms, a putting green, a game room, and more. Viv explains how the building represents Ultimate’s “People First” core principle, shows we truly focus on employees, gives them purpose to come to work, and provides the tools for success. She also describes the tears of joy that streamed down employees’ faces as she cut the red ribbon. That’s because this building is more than an office: it’s our employees’ home, and they feel part of something big. As Viv says, “A house doesn’t make a home. It’s the people we bring in.”

Welcome to Ultimate’s new podcast series. Listen to the valuable conversation between Viv and Steve at www.ultimatesoftware.com/podcast, and share it with friends with the hashtag #PeopleFirstPodcast. Tell us what you think by tweeting @UltimateHCM with the hashtag #PeopleFirstPodcast or by emailing us at socialmedia@ultimatesoftware.com. And be sure to ask us about our VIP Podcast Community today.

 

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A “People First” Approach to Customer Service https://blog.ultimatesoftware.com/people-first-approach-customer-service/ https://blog.ultimatesoftware.com/people-first-approach-customer-service/#respond Tue, 14 Jun 2016 17:26:54 +0000 http://blog.ultimatesoftware.com/?p=590 Most of us spend as much time with our co-workers as we do with our families. And just as family relationships influence our behavior, the values of our bosses make an enormous difference in our lives. My CEO, Ultimate’s Scott Scherr, was recently recognized by Glassdoor as one of the top CEOs in the country, […]

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Most of us spend as much time with our co-workers as we do with our families. And just as family relationships influence our behavior, the values of our bosses make an enormous difference in our lives. My CEO, Ultimate’s Scott Scherr, was recently recognized by Glassdoor as one of the top CEOs in the country, with Ultimate’s employees describing him as trusting, generous, and kind. This type of leadership defines a company’s culture, including the way an organization like Ultimate delivers its customer service.

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When CEOs put their people first, employees put customers first. Read how customer satisfaction stems from the top at Ultimate Software.

The employee experience at Ultimate Software validates what researchers have learned about customer-obsessed cultures. A report this month from Forrester, titled the “Five Secrets of Customer-Obsessed Cultures,” found that companies with extraordinary customer service have leaders who teach employees about their personal values, and that these leaders live these values daily. “Teaching people to live the values takes regular reinforcement in different situations over a long period of time,” the report stated.

Employees everywhere know that when they feel part of a family at work, they bring more pride to their job and dedication to their company. When employees feel respected and appreciated, they try harder and give more in order to take care of their organization’s customers. At Ultimate, we believe that great leaders and cultures directly impact the service those businesses can provide, and when a business believes in its people, its extended family includes its customers.

Ultimate offers our customer family the most comprehensive set of services in the industry, at no extra charge, and a wide range of services that go beyond traditional support and activation.  We enter into a personal and proactive relationship with our customers, and believe in a lifelong commitment—the same way Ultimate treats its own employees.

In fact, Ultimate has a 97% customer retention rate and 95% customer satisfaction rate. These numbers are proof that our customers fully realize the advantages of working with a services and support organization whose culture values its employees. Ultimate’s role as a trusted business advisor also translates into industry recognition. This month, Ultimate was named a Gold Winner for “Best Customer Service Department of the Year” at Network Products Guide’s 11th Annual 2016 IT World Awards®, the world’s premier information technology awards recognizing achievements in every facet of the IT industry.

Customers, such as Texas Roadhouse, often speak about Ultimate’s exceptional service and their unique partnership with us. Patrick Sterling, director of people and risk administration at Texas Roadhouse, understands the impact of Ultimate’s “People First” approach:

“We have an excellent relationship with Ultimate Software, and it’s because the company treats us like strategic business partners. We love that our platform is backed by a customer service team that is truly exceptional in the HCM industry–everyone at Ultimate is uniformly responsive, knowledgeable, and conscientious.”

At Ultimate, our customers are our Partners for Life. And our guiding “People First” principles—mutual respect, honesty, and integrity—ensure that our employees are inspired and empowered to make good on this commitment.

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