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Three Mega Trends to Watch For in 2019

Maybe it’s the changing of the seasons. Maybe it’s the inevitability of the rapidly evolving world we live in. But, each year, I spend a good amount of time with colleagues thinking about how the major economic, sociological, technological, and … [Read More...]

Customer Service Week 2018: Continual Innovation

It is the first week of October, also known as Customer Service Week 2018! Designed to celebrate the importance of customer service as well as provide organizations with an excuse to honor service reps, Customer Service Week also serves as a reminder … [Read More...]