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UltiPro Services

Ultimate's Approach to Customer Service: Partners for Life

At Ultimate Software, we view customers not as users of our software, but as our Partners for Life. This partnership goes beyond providing great technology. After all, technology alone won’t improve your business or transform your workforce—You also need a partner equally committed to service, with a dedicated team of experts devoted to your success.

Ultimate's Approach to Customer Service: Partners for Life
While customer service is often under-considered during the typical HR technology selection process, services remain critical to overall success. That’s why we pride ourselves in offering the most comprehensive services of all HCM vendors, at no extra charge, including:
  • "New Customer Success" program for newly live customers to bridge the transition from implementation to full usage of UltiPro—unique in HCM industry
  • 24/7 instant support, including a dedicated account manager
  • Both phone and online support, at no additional cost
  • Complimentary training and educational materials for life, with flexible options for on-demand live instruction and self-paced learning
  • Online collaboration tools and user communities, such as an Ideas Portal for recommending new UltiPro features

Our people-first philosophy not only permeates our company culture to its core and shapes the design of our products, but it also serves as the foundation for our personalized approach to service. Through partnership and collaboration, we empower our customers to get the most out of their investment in UltiPro®, beginning with our industry-leading, personalized rollout and continuing well beyond implementation.

Ultimate also offers a range of specialized services to help you grow and transform your organization.

Customer Comments on Ultimate Services

Bloomin Brands“Ultimate Software not only provides us with a strong HCM solution but also acts a true business partner.”

Pablo Brizi,
Group Vice President of Human Resources - Bloomin’ Brands

P.F. Chang's Chine Bistro“It’s clear that Ultimate’s employees are committed to the customer.”

Nancy Mailhot,
Chief People Officer - P.F. Chang's China Bistro

Texas Roadhouse“We love that our platform is backed by a customer service team that is truly exceptional in the HCM industry.”

Patrick Sterling,
Director of People and Risk Administration - Texas Roadhouse