First Tech Federal

Uses Ultimate Software’s Integrated Solutions to Generate Greater Insight, Drive Business Decisions

Key Benefits
  • Used UltiPro® Perception to more frequently gauge employee sentiment, identifying any issues more quickly
  • Ease of access to UltiPro Perception increased survey participation rates to 70% (from 60% with previous tool)
  • UltiPro Business Intelligence provides First Tech’s leaders with additional insights to create a comprehensive and detailed picture of the company’s business environment
Overview

First Tech Federal Credit Union is a $12+ billion institution headquartered in San Jose, California. It is the nation’s premier credit union serving the world’s leading technology-oriented companies and their employees, including HP Inc., Hewlett Packard Enterprise, Microsoft, Agilent, Intel, Cisco, Amazon, Nike, Intuit, Google, and more. First Tech is recognized as the industry catalyst for delivering effortless banking experiences to more than 600,000 members through its 41 branch locations, more than 5,600 CO-OP Shared Branch locations, 30,000 CO-OP Network ATMs, and online platforms. First Tech offers a full range of financial services, including traditional banking, online banking, mortgages, financial planning, various consumer loans, and insurance services.

1,500 Employees
Challenges

Prior to UltiPro, the company used separate products to manage its human capital management (HCM) processes. Extensive manual work was required to update payroll-system data, and reporting from the solution was limited. Without the integration of a single suite, the company was unable to share and use data in real time across departments, and the electronic exchange of data with other internal business solutions was a significant technical challenge.

As a financial organization, the credit union must serve a wide variety of employees—from retail workers to managers to corporate executives. In order to gauge employee sentiment, the company had used a popular online survey-development platform. First Tech’s expensive and time-consuming survey process involved contracting multiple vendors to develop questions, organize the survey, and assemble the data. Finally, another vendor was hired to help HR explain the results to the company’s leadership. This annual undertaking was an enormous administrative burden on the HR team.

Solutions

• Company is using UltiPro Perception for a quarterly engagement survey, surveys related to new hires, exit interviews, and even the company’s move to a new building. 

• HR can create so many surveys because of the “Projects” within UltiPro Perception that enable survey administrators to easily configure their surveys depending upon the target audience.

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