Nationwide Employee Call Center Leverages UltiPro to Maximize HCM Investment, Support Workforce
Date: September 14, 2017 10:00 AM EDT
Ultimate Software (Nasdaq: ULTI), a leading provider of human capital management (HCM) solutions in the cloud, announced today that Progrexion, a technology-enabled consumer services business that leads the way in credit repair, is using UltiPro to deliver strategic insights and drive HR’s value to the company. Progrexion technology and services are used by Lexington Law Firm and by CreditRepair.com, a Progrexion subsidiary, and have a combined employee base of more than 3,000.
Prior to UltiPro, Progrexion relied on manual, paper-intensive processes for a variety of HR tasks, while struggling with simplistic and often-outdated reporting. Progrexion sought an HCM solution that would help combat the industry’s traditionally high turnover with faster onboarding, better reporting on retention, and fewer administrative burdens for employees. Progrexion selected UltiPro and went live in October 2016.
“Ultimate’s activation was the best vendor experience of my career,” said Brett Garlick, director of HR services at Progrexion. “Ultimate didn’t just meet our expectations; they delighted us during the process. Ultimate’s activation experts sincerely cared about our success, and every challenge was met with a solution. Because of our expert, hassle-free activation, HR was able to devote more time to change communication, and we achieved a smooth transition companywide to UltiPro.”
Once active, Progrexion began using UltiPro Business Intelligence to address key business issues and make data-driven business decisions.
“With UltiPro, we are able to furnish data to our executives that they have never had before,” said Garlick. “We have made the information available through real-time dashboards and regular, automated reports. Our new level of reporting is changing the decision-making paradigm in the C-suite, and boosting the perception—and reality—of HR as a strategic business partner.”
As Progrexion executives increasingly recognize the value of business intelligence, Garlick and his team are taking advantage of Ultimate’s free training to maximize the value they provide to the company’s leadership. Garlick reports that access to Ultimate Software training courses and educational resources are helping HR get the most from the company’s investment in HCM technology.
“Every time I take a class in the Customer Success Portal, I learn something that can elevate the service HR provides,” said Garlick. “In addition, the learning opportunities available to my staff—in areas such as benefits, payroll and business intelligence—can improve their technical skills and overall knowledge of human resources. Ultimate’s training is making my staff more valuable and opening up additional paths for their careers with us.”
“Ultimate treats its customers as ‘Partners for Life,’ from the deployment of UltiPro to ongoing collaboration and learning,” said Greg Swick, chief enterprise sales officer at Ultimate. “We’re pleased to hear Progrexion is using Ultimate’s comprehensive services and support to take full advantage of UltiPro’s functionality, and to propel its business forward with key people insights.”
About Ultimate Software
Ultimate is a leading provider of cloud-based human capital management solutions, with more than 33 million people records in the cloud. Ultimate’s award-winning UltiPro delivers HR, payroll, talent, and time and labor management solutions that connect people with the information they need to work more effectively. Founded in 1990, Ultimate is headquartered in Weston, Florida, and employs approximately 3,950 professionals. In 2017, Ultimate ranked #7 on Fortune’s 100 Best Companies to Work For list, its sixth consecutive year in the top 25; #7 on Forbes’ list of 100 Most Innovative Growth Companies; #2 on People’s 50 Companies That Care list; and the National Customer Service Association named Ultimate Service Organization of the Year in the Large-Business category. Ultimate has more than 3,700 customers with employees in 160 countries, including Bloomin’ Brands, Culligan International, Feeding America, Major League Baseball, Red Roof Inn, SUBWAY, Texas Roadhouse, and Yamaha Corporation of America. More information on Ultimate’s products and services for people management can be found at www.ultimatesoftware.com.
UltiPro is a registered trademark of The Ultimate Software Group, Inc. All other trademarks referenced are the property of their respective owners.
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Darlene Marcroft, Vice President of PR and Communications at Ultimate Software
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