National Valvoline Franchisee Uses UltiPro Perception to Improve Companywide Communication, Boost Employee Satisfaction
Date: August 8, 2018 10:00 AM EDT
Ultimate Software (Nasdaq: ULTI), a leading provider of human capital management (HCM) solutions in the cloud, announced today that Henley Enterprises, Inc., the largest franchisee of Valvoline Instant Oil Change, is using UltiPro Perception to gain direct feedback from its employees, improve the workplace experience companywide, and stem traditionally high industry turnover rates.
An Ultimate customer since 2012, Henley is the largest independently owned and operated franchisee of Valvoline Instant Oil Change, with more than 170 locations in 10 U.S. states. Though a top performer in its franchise system, Henley faces constant competition for skilled entry-level employees and turnover challenges inherent in retail services. To improve its companywide communication process and gain greater visibility into the overall employee experience, Henley selected UltiPro Perception in September 2017 and began deploying pulse surveys to the company’s 2,100 employees.
“Prior to UltiPro Perception, we relied on onsite and multi-unit managers to communicate the needs of front-line employees to our main office and regional support teams,” said Anie Chinarian, vice president of human resources at Henley. “We now have an additional, direct line of communication with our people, learning first-hand what they think and what systemwide changes they’d find most valuable. With UltiPro Perception, we don’t have to guess—we can hear directly from team members at all levels of the organization across the company.”
According to Chinarian, UltiPro Perception survey results have spurred several initiatives and changes to corporate policy, including:
• Bi-monthly cross-functional meetings, where main office department managers provide updates on current projects and coordinate efforts
• An improved paid time off package, including an increased vacation schedule plus three personally designated holidays, to enhance work-life balance
• A second dental plan offering, stemming from significant feedback requesting more extensive benefits coverage
Henley is also using UltiPro Perception to help reduce turnover, with a focus on ensuring new employees are engaged from the beginning of their work experience.
“With UltiPro Perception, we launched both a welcome survey, distributed after 15 days of employment, and a follow-up, 75-day survey,” said Chinarian. “Now, the company can monitor if team members are comfortable with their new work environment, whether training is progressing at the right rate, and if the team members have taken advantage of online benefits enrollment, which also serves as a subtle reminder to complete the process.”
Another way UltiPro Perception has made a positive impression on Henley’s people, for new hires and tenured employees alike, is the flexibility to access the solution and provide feedback from mobile devices as well as in-store computers.
“Team members who’ve completed UltiPro Perception surveys on their smartphones report the process is very fast and smooth—as good as or better than on a computer,” said Chinarian. “This ability to facilitate communications with our team members using tools of their preference is critical to building engagement. UltiPro Perception surveys show our people we value their feedback, and our responses to their input show we’re listening.”
“UltiPro Perception offers companies a competitive advantage in the battle for talent,” said Greg Swick, chief enterprise sales officer at Ultimate. “The ability to rapidly gauge employee sentiment and take quick action builds trust and loyalty among employees. In addition, field employees like those at Henley have the option to take advantage of UltiPro’s mobile access. We’re pleased that Henley is able to acquire feedback from all employees, from anywhere, and at a time convenient to them.”
About Ultimate Software
Ultimate is a leading provider of cloud-based human capital management solutions, with approximately 40 million people records in the Ultimate cloud. Our award-winning UltiPro delivers HR, payroll, talent, time management, employee sentiment analysis, and HR service delivery solutions that connect people with the information they need to work more effectively. Founded in 1990, Ultimate is headquartered in Weston, Florida, and employs approximately 4,700 professionals. In 2018, Ultimate ranked #3 on Fortune’s prestigious 100 Best Companies to Work For list, our seventh consecutive year in the top 25; #1 on its Best Workplaces in Technology list for the third year in a row; and #1 on its 100 Best Workplaces for Millennials list, our second year at the top. Also in 2018, PEOPLE magazine ranked Ultimate #3 on its 50 Companies That Care list, and our Services organization was named #1 Customer Service Department of the Year by Customer Sales and Service World Awards. In 2017, Forbes ranked Ultimate #7 on its list of 100 Most Innovative Growth Companies. Ultimate has approximately 4,400 customers with employees in 160 countries, including Bloomin’ Brands, Culligan International, Feeding America, Red Roof Inn, SUBWAY, Texas Roadhouse, and Yamaha Corporation of America. More information on Ultimate’s products and services for people management can be found at www.ultimatesoftware.com.
UltiPro is a registered trademark of The Ultimate Software Group, Inc. All other trademarks referenced are the property of their respective owners.
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