Expanding Travel and Leisure Company Selects UltiPro for Scalable Technology, Unified Suite of HCM

Date: September 5, 2014 2:30 PM EDT

Public Company Information:


Weston, FL — Ultimate Software (Nasdaq: ULTI), a leading cloud provider of people management solutions, announced today that International Cruise & Excursions, Inc. (ICE), an innovative leader in the travel and leisure industry, has selected the cloud-based UltiPro solution to enhance its processes for human capital management (HCM).

Arizona-based ICE provides unique travel- and lifestyle-based, loyalty, and membership programs to large companies and organizations. ICE leverages e-commerce platforms, state-of-the-art call centers, and customer service and fulfillment operations to provide clients with access to flights, cruises, hotels, resorts, tours, car rentals, golf tee-times, merchandise, wine, and packaged vacation products. ICE has over 1,300 employees that operate out of several different markets across the U.S.

ICE has been using a service bureau for payroll processing as well as several different vendors to manage its HR functions. Because of its dynamic growth, company leadership wanted sophisticated, scalable, and configurable technology that would support its dispersed workforce, enhance its HCM operations, and strengthen its overall business. ICE made the decision to move to cloud-based UltiPro in June 2014.

“As our company continued to grow, we realized the systems we had were not scalable and could not meet our expectation for optimal HCM. We needed technology that will support our thousands of employees across the U.S. as well as our ongoing expansion,” said Lisa Bauer, chief operating officer at ICE. “Having a unified HCM solution will address many of the complexities that our HR and payroll teams have experienced and will provide overall value to our company.”

Cloud-based UltiPro provides organizations across all industries with a full suite of person-centered HCM functionality. HR, payroll, and talent management are unified in one single-source solution, supported with cohesive business intelligence that delivers powerful analytics and strategic insight. HR-related teams, managers, executives, and employees at ICE will have instant, 24-7 access to a full range of information and resources so they can quickly and effectively perform business activities.

“Having one system of record for our HCM delivers multiple business advantages, including improved speed, accuracy, visibility, productivity, and more,” said Bauer. “We’re excited about the gains we can make with Ultimate’s cloud technology, such as the full suite of HCM features, scalability so that our HCM solution seamlessly grows with us as we experience more success, and the range of time savings with our processes. Plus, UltiPro’s mobile capabilities will provide an enhanced experience for our virtual employees, especially related to time management.”

“By providing businesses with a unified suite of HR, payroll, talent, and business intelligence, UltiPro can enable our customers to achieve higher levels of HCM value,” said Chris Phenicie, chief sales officer at Ultimate Software. “Many of our customers like ICE are experiencing significant expansion, and UltiPro provides the right technology backed by the right support — enabling immediate, real-time visibility for executives, managers, and administrators as well as flexible scalability, a crucial advantage when companies are in growth mode. We’re excited about how the measurable benefits ICE will achieve by having its workforce information in one single solution.”

About Ultimate Software
Ultimate Software is a leading cloud provider of people management solutions, with more than 17 million people records in the cloud. Built on the belief that people are the most important ingredient of any business, Ultimate’s award-winning UltiPro delivers HR, payroll, talent, compensation, and time and labor management solutions that seamlessly connect people with the information and resources they need to work more effectively. Founded in 1990, the company is headquartered in Weston, Florida, and has more than 2,000 professionals focused on developing the highest quality solutions and services. In 2014, Ultimate was ranked #20 on FORTUNE’s list of the 100 Best Companies to Work For;
ranked #8 on Forbes magazine’s list of the 100 Most Innovative Growth Companies; and recognized as a ‘Leader’ in Nucleus Research’s HCM Technology Value Matrix. Ultimate has 2,700 customers with employees in 150 countries, including Adobe Systems Incorporated, Bloomin’ Brands, Culligan International, Major League Baseball, Pep Boys, Texas Rangers Baseball, and Texas Roadhouse. More information on Ultimate’s products and services for people management can be found at

UltiPro is a registered trademark of The Ultimate Software Group, Inc. All other trademarks referenced are the property of their respective owners.

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Contact Information:

Darlene Marcroft, Senior Director of PR and Communications at Ultimate Software
phone: 954-331-7444; email:

For sales information, phone: 800-432-1729; website: