Canadian Credit Union Uses UltiPro to Deliver Strategic Consistency, Process Efficiencies
Date: August 7, 2017 2:00 PM EDT
Ultimate Software (Nasdaq: ULTI), a leading provider of human capital management (HCM) solutions in the cloud, announced today that Innovation Credit Union, a Canadian financial co-operative that is dedicated to adding value to its members’ lives, is using UltiPro to better align company and employee goals, develop talent, and to reduce administrative burdens on HR and employees.
Innovation Credit Union strives to be the most responsive and innovative financial services organization in Canada while continuously improving internal operations and enhancing the member experience. Prior to UltiPro, the company managed its HR processes with manual, time-consuming spreadsheets that prevented the company from tracking employee progress on HR-related tasks, sharing information with managers and executives, and creating efficiencies. Innovation Credit Union sought an HCM solution that would enable the company to establish an integrated talent management plan and control administrative costs. Innovation selected UltiPro and went live in July 2014.
“We develop annual goals for all employees—regardless of position or department—that focus on our balanced scorecard, company values and our employees’ personal development,” said Kathy Irwin, Manager of People & Development at Innovation Credit Union. “With UltiPro Performance Management, we were able to create these company goals as assignable goals and push them out to the entire organization with the click of a button. Management was excited by this new, simplified process that ensured that our corporate goals were worded identically for all staff. We were also able to create assignable goals specifically for our retail positions, approximately 60% of our workforce, substantially reducing the amount of time managers would normally spend building and manually entering goals. In addition, UltiPro’s ability to push out goals in an editable state enables mangers to individualize goals if necessary.”
Irwin reports that UltiPro Performance Management has given the HR team greater involvement in, and insight into, the performance management process. HR is helping managers with goal setting to ensure that the goals of their direct reports add value and reflect the strategic direction of the organization.
“We have built our 2017 strategic initiatives right into the Corporate Goal area of UltiPro and requested that managers link employee goals back to these strategic initiatives, so that employees’ have a direct line of sight to the company’s overall strategy. And, for the first time, HR can view goals from every manager’s team, allowing us to work alongside managers to optimize this process,” said Irwin. “In addition, we can run quick reports with UltiPro to see if any employees have a goal plan where the total weighting does not equal 100% and make adjustments to those plans as needed. With UltiPro Performance Management, HR has been able to elevate the quality and efficiency of our process.”
In addition to strategic growth, Innovation Credit Union has been able to achieve a number of measurable savings with UltiPro, while improving the employee experience. Irwin identified UltiPro Benefits Enrollment as an example, noting that the company is among the first Canada-based customers to go live with the product.
“Innovation moved to a new benefits provider for 2017, and included new benefits offerings to employees,” said Irwin. “The change of benefits providers would typically require a very labor-intensive process, such as ensuring that all dependent information for each employee was captured, and working individually with employees to elect benefits plans. With UltiPro Open Enrollment, the company created a simple, efficient experience for employees and reduced the time required by our benefits and payroll administrators to complete the transition by more than 50%. We substantially reduced the amount of paperwork necessary for changing plans and the time spent on manual tracking. UltiPro Open Enrollment also enabled HR to customize the messaging to staff, allowing us to share meaningful benefits information and help staff make informed elections.”
“UltiPro can deliver strategic advantages as well as measurable, bottom-line savings,” said Greg Swick, global chief sales officer at Ultimate. “We are pleased to see that Innovation Credit Union is enjoying a range of positive business outcomes with UltiPro. The solution is helping HR become a true business partner throughout the organization while improving the workplace experience for every employee.”
About Ultimate Software
Ultimate is a leading provider of cloud-based human capital management solutions, with more than 33 million people records in the cloud. Ultimate’s award-winning UltiPro delivers HR, payroll, talent, and time and labor management solutions that connect people with the information they need to work more effectively. Founded in 1990, Ultimate is headquartered in Weston, Florida, and employs approximately 3,950 professionals. In 2017, Fortune ranked Ultimate #7 on its prestigious 100 Best Companies to Work For list, its sixth consecutive year ranked in the top 25, and #1 on Fortune’s list of the 10 Best Workplaces in Technology for the second year in a row. Also in 2017, People magazine ranked Ultimate #2 on its 50 Companies That Care list, Brandon Hall Group honored Ultimate with its Gold Award in Technology, and the National Customer Service Association named Ultimate the Service Organization of the Year. Ultimate has more than 3,700 customers with employees in 160 countries, including Bloomin’ Brands, Culligan International, Feeding America, Major League Baseball, Red Roof Inn, SUBWAY, Texas Roadhouse, and Yamaha Corporation of America. More information on Ultimate’s products and services for people management can be found at www.ultimatesoftware.com.
UltiPro is a registered trademark of The Ultimate Software Group, Inc. All other trademarks referenced are the property of their respective owners.
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