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To define User Experience (UX) is to go far beyond a fun aesthetic or a cool appearance. The primary purpose of a well-designed UX is to address the specific needs of the user; the product’s visual elegance is simply next in line. In a workplace context, both qualities are needed to ensure a user’s optimum experience with a software tool—including those within a human capital management (HCM) system.
People want their work tools designed to be as easy to use as their consumer-focused applications. The problem with a lot of work-intended software is that these tools are designed by not taking the user into consideration, but to achieve a business purpose. In this regard, UX follows business intent. We think this is backwards.
At Ultimate Software, we’ve designed our unified, end-to-end HCM system for the people who use it. We employed a staff of ethnographers to study the interactions between human beings and our technology, by analyzing behaviors using complex statistical models. Additionally, UX designers use design-thinking techniques to create products to meet customer needs. User researchers evaluate these products to ensure the experience is just right. Finally, technical designers ensure that we are utilizing all current technology on every platform, and visual designers create powerful images for maximum impact. These individuals are working collaboratively towards a more productive and less arduous user experience.