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HCM Service: Expectations vs. Realities
Discover the differences between HCM service expectations and realities, in this interactive infographic



Are you happy with the service provided by your HR technology vendor? Research shows that many people are not and suggests new approaches to customer service assessments from both current and future HCM software providers.

When evaluating HR technology, it’s common to focus on product functionality and features. However, research shows, it’s customer service— not product functionality—that often has the greatest impact on an organization’s long-term satisfaction and overall success with a provider.


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