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Kelton Study—The Growing Service Divide

The Surprising Truth Behind HR Software Regret

Learn what to look for in choosing a provider to ensure long-term success and satisfaction with your HR technology.
New research reveals 3 in 5 HR buyers wish they had paid more attention to Customer Service when choosing a HR technology provider–make sure you aren’t one of them.

According to a new study by Kelton Global, nearly 60% of HR decision makers have regretted their purchase, with poor service being the #1 cause of frustration.

Kelton Global identified four key areas of consideration, and the questions to ask, to help find an HCM provider that lives up to your expectations. Read the full research results and learn what to look for to ensure long-term satisfaction with your HR software.