Western National Property Management
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Averts the escalation of issues with detailed reporting |
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Provides employees with quick access to their information |
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Better manages unique and complex calculations |
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| Since 1964, Western National Property Management (WNPM) has excelled at providing value and service to property owners and residents in its communities. With more than 22,000 units in over 145 apartment communities throughout California and Arizona, WNPM is among the largest multifamily property management companies in the western U.S. The organization is the real estate management arm of Western National Group, a fully integrated firm dedicated to multifamily acquisition, development, construction, and property management. |
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WNPM was frustrated with the limitations it encountered with the service bureau and in-house payroll application it had been using before UltiPro. The previous solutions lacked the business reporting, functionality, and flexibility that WNPM required to take its workforce operations to the next level.
The firm began a search for a new vendor that could provide a comprehensive solution using a holistic approach to HR management. |
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After a thorough selection process, Western National Property Management chose Ultimate Software’s UltiPro. Ken Hodges, WNPM’s vice president of IT, reports that since going live in 2005, the company has benefited by using UltiPro’s detailed reporting to identify and address specific workforce issues before they escalate by bridging the technical gap between the HR and payroll departments and by using UltiPro’s flexible set-up with hundreds of business rules applied automatically to address unique business requirements related to compensation.
Before UltiPro, WNPM’s employee services teams had difficulty generating certain reports because they did not have a real-time reporting tool that linked HR and payroll’s two disparate systems. With UltiPro, data and processes are unified in one system, and users can run standard reports or create up-to-date, ad hoc business intelligence in minutes.
System administrators in both human resources and payroll use UltiPro’s reporting without concern about reconciliation or duplication of information. And WNPM has found UltiPro’s reporting is vital to management’s initiative to identify and handle issues before they turn into major problems.
“Every organization needs to spot trends that can result in unnecessary expenditures, unfairness, or legal actions. With UltiPro, we have located relatively minor issues involving overtime and turnover that could have become serious if management had remained unaware of them,” said Hodges.
“UltiPro’s reporting helps us monitor our own pulse and see things clearly to protect our employees and the company.”
Having all employee-related data housed in one system with online access has resulted in multiple time-saving benefits for WNPM. Managers and employees can securely tap into relevant business and personal details anywhere with an Internet connection.
Managers can view complete details about their staff—such as compensation history, performance review dates/results, job and training histories, and more—all without contacting HR or payroll. Employees can make requests for vacation time, print W-2s, and view their current or historical pay details.
“We have employees in many locations. Previously they needed to contact HR and payroll, sometimes outside of normal business hours, to get questions answered. Now, they can quickly get those answers themselves with UltiPro’s employee self-service. Our HR and payroll teams are providing better service while dedicating more time and effort to higher-level activities,” said Hodges.
“From functional and performance standpoints, UltiPro delivers, and our entire organization is taking advantage of it.”
Hodges and his IT team are minimizing errors and the need for manual intervention with UltiPro’s flexibility to manage hundreds of unique issues and exceptions. For example, because employees may work in different divisions in the same pay period, they may receive their salary based on either a percentage of the department or division in which they work or based upon the hourly rate of the job in that particular division.
UltiPro performs these complex calculations and allocations, including those related to worker’s compensation, benefits, and taxes, even if the workers are in different municipalities in the same pay period.
“UltiPro is robust enough to handle even the most complex calculations, but easy enough for our controller to set up and manage,” said Hodges. “UltiPro is rock solid and allows us to tailor it to our business. In addition to the software, Ultimate ’s service has been a very positive experience. From activation to training to customer support, we are very satisfied with the solution.” |
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