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Buyer's Checklist for Human Capital Management (HCM) Solution

This is a checklist of attributes and features of a modern Human Capital Management (HCM) solution to help you choose the best solution to fit your organizational people needs. Solution activation, delivery, maintenance and customer service are all considerations as well.

PDF Print Version of Checklist

Affordable Care Act (ACA) Resources
Access to pre-delivered reports for identifying ACA compliance
Ability to generate and print Forms 1094-C and 1095-C
HCM vendor is a certified and IRS-approved transmitter for ACA filing

Cloud Delivery & Maintenance
Delivered as Software-as-a-Service (SaaS) for easier deployment, cost savings, greater reliability, faster enhancements
HCM vendor handles all solution maintenance, management, upgrades, information security, intrusion detection, and disaster recovery
HCM vendor participation in audits & certifications, such as ISO/IEC 27001:2013 Certification, SAS 70 Type II audits, and Safe Harbor Compliance

Activation
Offers hands on assistance and dedicated resources throughout activation process
Six months or less, on average, for standard activation
No budget overruns with fixed activation fee

Customer Support & Service
Ability to submit feedback and easily interact with other users
Access to one, primary customer service representative assigned to your account
Multiple customer service channels: phone, email, live messaging, or online self-service support
Support reps have certified payroll or HR professional designations

Recruiting
Create multiple internal and external job boards
Assess a candidate’s skills, experience, behaviors, motivations, career aspirations, etc.
Enable candidates to use social tools to apply for and share opportunities

Onboarding
Enable new hires to interact with their team even before their first day of work
Outline all required tasks, including corresponding due dates
Electronically complete, review, and sign onboarding documents

Benefits Enrollment
Set up and administer benefits plans and open enrollment sessions in one unified solution
Enable employees to compare current benefits to new plans, including costs of each, and make ongoing changes during open enrollment
HCM vendor offers a centralized platform to manage data exchange with third-party benefits providers

Payroll Solution
Run payroll quickly, when and where you want via the cloud
Seamlessly integrate payroll with time and attendance and other HR functions
HCM vendor automatically recommends the correct federal, state, and local payroll tax, based on where an employee lives and works

Time Entry
Capture employee time using a variety of devices, including smartphones, tablets, time clocks, etc.
Transfer time data to HR and Payroll systems
Track and manage all types of employee leave
Assign staff to fixed or rotational schedules and compare options to prevent employee coverage gaps, labor law violations, and excess spending
Ability to use geofencing capabilities when capturing employee punch data

Employee Self Service
24-7 role-based access for all employees
Enable employee to self-select preferences, benefits, review print W2’s
Ability to review and change direct deposit and update personal information

Employee Reviews
Assess performance and gather feedback on an ongoing, continuous basis
Connect each person’s performance with overall business objectives
Utilize collaborative, social tools to support employee engagement and career development

Succession Management / Performance Management Capabilities
Identify top performers and determine employee flight risk with advanced predictive analytics tools
Delivers practical, quick, and easy suggestions on how to best support an employee’s career path
Find, track, and compare individuals in your global talent pipeline to evaluate potential successors

Training Management
All standard solution training included at no additional cost
Generate recommended learning options based on individual competencies and development goals
Track completed activities and measure progress

Business Intelligence (BI), Reports, and Analytics
Report on data across all areas of your HCM platform for better visibility and insight
Create your own custom reports
Graphical analysis tools, such as pie charts, line graphs, and dashboards
Access to embedded analytics

Global HCM
Maintain one global system of record for all employees
Enable employees to display information in their preferred language and format
Establish different business rules and processes for each country in which your organization has employees
Defines salary structures in local currencies

Compensation Management
Make informed compensation decisions based on talent insights and other analysis tools
Create plans based on job, location, department, etc.
Quickly post salary changes and one-time payouts with automatic proration

Mobile Experience
Tablet and smart phone views
Ability to view pay information and pay history
Submit paid time off request and view approvals
Clock in/out of shifts
Review and edit team and individual goals
Change retirement contributions instantly