Yammer – Ultimate Software's Blog http://blog.ultimatesoftware.com Thoughts on Putting People First in the Workplace Tue, 18 Jul 2017 10:00:57 +0000 en-US hourly 1 https://wordpress.org/?v=4.8 Social Recognition – Motivation for 21st Century http://blog.ultimatesoftware.com/social-recognition-motivation-for-21st-century/ http://blog.ultimatesoftware.com/social-recognition-motivation-for-21st-century/#respond Mon, 08 Oct 2012 12:46:29 +0000 http://blog.ultimatesoftware.com/?p=134 How do you like to be recognized? How do you recognize others? In my previous company if someone went above and beyond, I sent a note to their manager and CC:ed them via email. And that was it. When someone sent me a “job well done” compliment to my inbox I saved it in my […]

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How do you like to be recognized? How do you recognize others? In my previous company if someone went above and beyond, I sent a note to their manager and CC:ed them via email. And that was it. When someone sent me a “job well done” compliment to my inbox I saved it in my “GOOD FOR YOU” folder (not kidding – it was really called this). If I was feeling disengaged, I would pull up that folder and bask in the glory of the work I had been recognized for the quarter before. If it was something really great, I might have been given a monetary reward or similar. Maybe this sounds familiar…

Fast-forward a few years and social networking is now mixed in with our workplace communication tools, providing us with yet another channel for communicating recognition. So how do you do this? How do you recognize your employees with social tools? And how do they want to be recognized? For some people a great and powerful motivator is public recognition. Now I use Yammer, our enterprise social networking tool, to let everyone know about the great job that one of my coworkers has done. Within Yammer, I can easily “Praise” any member of my Yammer network. I can also receive Praises from others as well. You can post the Praise to the whole network or to a specific group. And similarly in email, you can also copy their manager. The difference with Yammer, or social tools in general, is that the community has the opportunity to speak up and chime in as well as learn from what others are doing well.

Here’s why we’re so excited about our partnership with Ultimate. The Yammer and UltiPro integration takes the power of peer recognition a step further and feeds these praises right to your talent profile, providing for an ongoing, collaborative review process. I don’t know about you, but I’m instantly motivated and engaged when I know that my contributions to my team and organization are recognized. To learn more check out – Ultimate Software and Yammer Bring Together Collaboration and Workforce Performance Management.

So, the next time you go to give someone some recognition think about how to socialize it with the rest of your organization.  What are you doing today to make your reward and recognition programs 21st century? How are you keeping your employees engaged through these programs?  Please share!

 

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I’m not anti-social, but… I’ve got work to do http://blog.ultimatesoftware.com/im-not-anti-social-but-ive-got-work-to-do/ http://blog.ultimatesoftware.com/im-not-anti-social-but-ive-got-work-to-do/#respond Thu, 28 Jun 2012 14:34:42 +0000 http://blog.ultimatesoftware.com/?p=122 People are social beings, and socializing as a part of work is ubiquitous. It is not surprising, then, that a multi-billion dollar industry has arisen to facilitate online socializing in our fast-changing, mobile world. Yet three key assumptions underlying many current social media deployments in organizations jeopardize their success. First, the assumption that merely introducing […]

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People are social beings, and socializing as a part of work is ubiquitous. It is not surprising, then, that a multi-billion dollar industry has arisen to facilitate online socializing in our fast-changing, mobile world. Yet three key assumptions underlying many current social media deployments in organizations jeopardize their success.

First, the assumption that merely introducing a social solution will assure its adoption is misguided–unless an organization takes the time and effort to ensure that a socially-enabled project provides observable business value. At Ultimate, because of our strong culture of putting people first, we recognized an opportunity to improve the onboarding process and enhance communication between new and long-time employees using our partner solution, Yammer. Now new employees are welcomed into a network of colleagues who answer complex business questions, and allow them to experience Ultimate culture, regardless of their geographic locations. Other organizations, like logistics companies, offer social media solutions that quickly help stranded truck drivers find repair parts, resulting in significant cost savings. If a social solution solves a known operational challenge, broad adoption and success are much more likely outcomes.

Second, assuming that social behavior inside and outside of work is similar creates expectations about the use and adoption of social solutions. People in the workplace collaborate and engage with different motivations than in their personal lives. At work they usually have a specific purpose beyond mere sociability for reaching out to a colleague. Nor do they generally “follow” co-workers’ activities unless they have a reasonable expectation they will find solutions or innovation that impacts them directly. In reality, social interactions in the work place are more focused. A more apt term for “social media solutions” in the workplace is “collaboration solutions”, which more clearly defines the nature of workplace social interactions.

My final observation: another danger is that a project with the overused term “social” runs the risk of trivializing these more open and collaborative solutions that add value to any organization. I believe going beyond “social” to “collaborative” solutions and recognizing that they bring real measurable value to an organization, is the best way to ensure that we all benefit from the richer and more engaging work life these solutions can provide.

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Implementing Social Collaboration Tools in Your Organization http://blog.ultimatesoftware.com/implementing-social-collaboration-tools-in-your-organization/ http://blog.ultimatesoftware.com/implementing-social-collaboration-tools-in-your-organization/#respond Mon, 14 May 2012 10:00:13 +0000 http://blog.ultimatesoftware.com/?p=118 A key component to developing a high-performing workplace is sharing. Being able to share information in an effortless way builds strong teams and enhances the team performance. Social media creates opportunities for people to use a medium that is very natural and comfortable to communicate. But over the relatively short period in time corporations have […]

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A key component to developing a high-performing workplace is sharing. Being able to share information in an effortless way builds strong teams and enhances the team performance. Social media creates opportunities for people to use a medium that is very natural and comfortable to communicate.

But over the relatively short period in time corporations have been using social media, something has happened. We’ve created silos. There are networks for social goals and social projects. Even more for social tracking. The key to breaking down these silos is integration.

Ultimate Software and Yammer, an enterprise social network, have recently announced a partnership to create that integration. The vision is to use Yammer’s collaborative tools to connect employees with the organization in a social way, for the benefit of everyone involved.

Here’s an example: let’s say the company’s sales team is working on a presentation for a major prospective client. In preparing for the meeting, they’ve run into a challenge. Sitting around the conference room table, someone says “Gosh, we can’t be the only team who has faced this challenge before. It would be great to know what other teams have done.”

Instead of calling around hoping to find an answer, organizations can now use social collaboration tools to pose their questions and get answers. Maria Ogneva, director of community for Yammer, explains how social collaboration benefits the business. “The possibilities are endless, and the most important thing is to understand what business problem you are trying to solve. As today’s rapid pace of change increases, companies must adapt faster and faster just to remain in the same place, let alone get ahead of the competition. Adapting to the speed with which you need to move to stay ahead of the competition is simply not possible when the people who need to execute on the vision aren’t on the same page and are hindered by archaic processes. Besides, you often don’t know where the best answer lives; you may be surprised.”

Not only do social collaboration tools help solve business problems, but they contribute to employee satisfaction and engagement. Ogneva says sharing information leads to less frustration and allows employees to easily get their work done.  “Social collaboration helps employees feel like they are part of a larger goal, like everyone is marching to the beat of the same drum. It also reduces the barriers created by hierarchies and flattens the organization, providing insight into what other teams (and management) are doing and thinking. When the leadership team is able to be more open and honest not simply about what’s happening, but why – employees are more compelled to support the overarching business problems and execute on the vision.”

Implementing a social collaboration tool reaps many benefits. Before introducing social tools within an organization, here are some points to consider.

  • Understand your corporate culture.
  • Look at current processes: how information is obtained and shared within the organization.
  • Define what success will look like using social collaboration tools.
  • Get support from senior leadership and key stakeholders.
  • Create an implementation and communication strategy for the roll-out. Be sure to include employee training on the social collaboration tools!
  • Establish a schedule to evaluate and monitor progress.

Social collaboration tools can bring a tremendous amount of information and knowledge to an organization. The key is harnessing it to solve business issues. Ogneva reminds us to focus on the success metric. “For any business social effort to be successful, it has to tie to a business objective. You know it’s bringing positive results when you are getting closer to meeting these objectives.  What do you want to enable with this collaboration? If your goal is to increase customer satisfaction, perhaps the business impact metric you are looking for is the increase of speed of a response to a customer, and how collaboration helps you do that.”

To learn more about social collaboration tools and how they can benefit your company, check out the Yammer blog and talk with your Ultimate Software representative.

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Integration Time http://blog.ultimatesoftware.com/integration-time/ http://blog.ultimatesoftware.com/integration-time/#respond Mon, 30 Apr 2012 12:50:58 +0000 http://blog.ultimatesoftware.com/?p=116 The arrival of SaaS and Cloud computing has brought one of the most challenging issues in business software – integration – back to the forefront. For on-premise software deployments, the connection between systems has always been a gigantic hassle for IT. An upgrade to any part of the software stack could take out a major […]

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The arrival of SaaS and Cloud computing has brought one of the most challenging issues in business software – integration – back to the forefront. For on-premise software deployments, the connection between systems has always been a gigantic hassle for IT. An upgrade to any part of the software stack could take out a major system, like payroll, and send technicians on a frantic chase to track down the cause and the solution.

Ultimate started SaaS delivery of payroll and human capital management (HCM) in 2002. We had a lot of experience in integration and applied it to the new delivery model. It wasn’t easy, and there wasn’t a blueprint for how to deliver integrations as a service.

Fast forward to 2012, and we now support more than 8000 unique connections to Ultimate products for our more than 2300 customers. These include everything from health insurance carriers to on-premise systems in our customers’ datacenters.

And at this year’s Connections, Ultimate’s user conference, we talked about some important next steps in that effort.  Working in partnership with Informatica, the world leader in technology for systems connectivity, we’re building a next-generation carrier network. Our goal is to make it easier for organizations to connect with their service providers, manage and monitor those connections, and change them whenever they need to. Integration should be a business decision, not a technology decision.

Another great example of seamless connectivity is our new integration with Yammer. We’ve made it almost as simple as signing into a game on Facebook, but with appropriate controls for a business system. No IT work, no calls to a consultant, just a few clicks to authenticate and configure. Because connecting your work systems to your people systems should be just that simple, right?

I think so! Much more on tap too.

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The Promise of Spring: New Growth, New Opportunities http://blog.ultimatesoftware.com/the-promise-of-spring-new-growth-new-opportunities/ http://blog.ultimatesoftware.com/the-promise-of-spring-new-growth-new-opportunities/#respond Tue, 17 Apr 2012 12:22:52 +0000 http://blog.ultimatesoftware.com/?p=114 Whether it is consumers empowered to interact directly with businesses on a platform like Twitter or citizens bringing their collective voices and stories to the world on social and political issues, technology has empowered people to connect and communicate in ways never imagined. And this is real power – not the technology – but unleashing […]

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Whether it is consumers empowered to interact directly with businesses on a platform like Twitter or citizens bringing their collective voices and stories to the world on social and political issues, technology has empowered people to connect and communicate in ways never imagined.

And this is real power – not the technology – but unleashing people to be able to connect and create.

What does that mean for HR & IT? More than you may think. Consumerization has become one of the most popular made-up buzzwords of 2012, as new information technology that emerges with consumers – Twitter and Facebook are great examples – begins to change the way we do business.

Cloud computing and freemium (try it for free, pay later) models mean IT has seen employees and business leaders bring new applications and devices directly into the workplace to help get work done – once significant barriers to entry for new solutions are not just reduced, they’re completely gone. IT organizations that are staying relevant are embracing this and helping lead the charge to empower people – helping their teams make good decisions, integrating systems in the Cloud, and adapting constantly. Is this limited to IT? Definitely not! This same trend is happening within HR.

And as with technology, the consumerization of HR is all about people. Not people as records, not people as employees, but the real people who make “work” happen. HR and the HCM applications that have been at the core must adjust to this new reality by being connected and reaching out, not just looking in. Instead of thinking about terms like ‘enterprise adoption’ we need to think in terms of ‘what tools do my people use right now’ and ‘where does the data I need already exist’. As I’ve talked to many of our customers, I’ve talked about Ultimate’s capabilities to help connect and empower whether that is through collaboration systems or other standard connectors. The point is serving people where they work and collecting information where it exists in order to inform both the individual and the business.

These are exciting times to connect, collaborate and create. We need HCM systems and HCM leaders that will look outward and embrace these changes.

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