Comments on: Service: It’s More Important Than You Think http://blog.ultimatesoftware.com/service-importance/ Thoughts on Putting People First in the Workplace Mon, 08 May 2017 12:56:25 +0000 hourly 1 https://wordpress.org/?v=4.8 By: Aric McDonald http://blog.ultimatesoftware.com/service-importance/#comment-5604 Mon, 03 Apr 2017 16:57:21 +0000 http://blog.ultimatesoftware.com/?p=855#comment-5604 This position is 100% correct. With products becoming more and more similar in features or functionality, the “next” level (pun intended) differentiation IS service. Referrals, retention, and any growth of business should center on making service better.

]]>
By: Vijay Ramchandran http://blog.ultimatesoftware.com/service-importance/#comment-4568 Wed, 15 Feb 2017 20:33:13 +0000 http://blog.ultimatesoftware.com/?p=855#comment-4568 Julie,
great post and as someone who is deeply involved in improving customer service, I can relate to everything you say. It is so important to listen to your customers, analyze their feedback and demonstrate that you are serious about taking action based on their feedback. Services teams play a huge role in this regard.
-Vijay

]]>
By: david dent http://blog.ultimatesoftware.com/service-importance/#comment-4430 Wed, 08 Feb 2017 16:31:35 +0000 http://blog.ultimatesoftware.com/?p=855#comment-4430 Great post Julie. I couldn’t agree more!

]]>
By: Karina http://blog.ultimatesoftware.com/service-importance/#comment-4393 Mon, 06 Feb 2017 16:38:40 +0000 http://blog.ultimatesoftware.com/?p=855#comment-4393 Proactive customer service definitely seems like it’s becoming a “must” in most industries, and the statistics cited above are definitely illuminating. Thanks for the info.

]]>