Onboarding – Ultimate Software's Blog http://blog.ultimatesoftware.com Thoughts on Putting People First in the Workplace Tue, 23 May 2017 19:20:02 +0000 en-US hourly 1 https://wordpress.org/?v=4.7.5 Smooth Sailing from Day One – #12DaysofHCM http://blog.ultimatesoftware.com/onboarding-program-12daysofhcm/ http://blog.ultimatesoftware.com/onboarding-program-12daysofhcm/#respond Mon, 12 Dec 2016 16:56:52 +0000 http://blog.ultimatesoftware.com/?p=755 Ultimate Software’s #12DaysofHCM has returned. Over the next two weeks, we’ll recap some of the most talked about topics from 2016, and preview what’s ahead for 2017. First up: onboarding.  Smooth Sailing from Day One Just as we do in our everyday personal lives—from online banking to one-click shopping—we expect fast, convenient experiences every day […]

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Ultimate Software’s #12DaysofHCM has returned. Over the next two weeks, we’ll recap some of the most talked about topics from 2016, and preview what’s ahead for 2017. First up: onboarding.

 Smooth Sailing from Day One

As research shows, it doesn’t take long for employees to evaluate their employers. A smooth onboarding experience can have a long-term impact. Learn more on the #12DaysofHCM blog series.

As research shows, it doesn’t take long for employees to evaluate their employers. A smooth onboarding experience can have a long-term impact. Learn more on the #12DaysofHCM blog series.

Just as we do in our everyday personal lives—from online banking to one-click shopping—we expect fast, convenient experiences every day as employees. What’s more, we expect this convenience from day one.

For organizations, that means providing new hires with a smooth onboarding experience that sets the foundation for positive and productive long-term relationships. It starts with trading mounds of paper that can overwhelm new employees for digital forms they can complete with a few simple clicks and a verified e-signature. With the ability to complete all the necessary forms from a preferred mobile device, and even before their first day, new hires can concentrate on connecting with their teams, be productive from the start, and immerse themselves in their new roles right away.

The need for fast, convenient onboarding wasn’t a novel concept in 2016, and it won’t disappear in 2017. To remain competitive—and retain top talent—it’s essential for organizations to offer enhanced employee experiences from day one.

What will you do in 2017 to wow your new hires?

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The Impact of the Onboarding Experience – #PeopleFirstPodcast Episode 6 http://blog.ultimatesoftware.com/onboarding-experience-peoplefirstpodcast/ http://blog.ultimatesoftware.com/onboarding-experience-peoplefirstpodcast/#respond Tue, 06 Dec 2016 22:00:45 +0000 http://blog.ultimatesoftware.com/?p=745 “We’re in the candidate’s market for the foreseeable future,” says Robin Schooling, vice president of human resources at Hollywood Casino Baton Rouge, in Episode 6 – the Impact of the Onboarding Experience – of the #PeopleFirstPodcast. With just under 5% unemployment in the United States and higher “quit” rates than ever before, both Robin and […]

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“We’re in the candidate’s market for the foreseeable future,” says Robin Schooling, vice president of human resources at Hollywood Casino Baton Rouge, in Episode 6 – the Impact of the Onboarding Experience – of the #PeopleFirstPodcast. With just under 5% unemployment in the United States and higher “quit” rates than ever before, both Robin and Ryan Bergstrom, Ultimate Software’s vice president of product management, agree that organizations need to change their sourcing strategies from traditional job boards to more transparent and social processes.

So, what now? What are the best sourcing techniques? What is the best way to handle employee referrals? Robin and Ryan share on cohesive inbound and outbound employer branding strategies, why organizations should maintain consistency and transparency throughout the employee life cycle, and how to choose candidates that fit with an organization’s culture. Hear their advice on the #PeopleFirstPodcase here.

Feel free to share this and previous episodes with friends using the hashtag #PeopleFirstPodcast. Tell us what you think by tweeting @UltimateHCM with the hashtag #PeopleFirstPodcast or by emailing us at socialmedia@ultimatesoftware.com.

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Vow to Wow New Hires http://blog.ultimatesoftware.com/new-employee-engagement/ http://blog.ultimatesoftware.com/new-employee-engagement/#respond Thu, 28 May 2015 10:41:03 +0000 http://blog.ultimatesoftware.com/?p=293 We need to chat about our engagement. No, not the kind announced on Facebook. Employee engagement in the workplace. Only about a third of American workers consider themselves engaged, according to Gallup, and an alarming number (17.5%) have decided to spend their working hours actively disengaged. That’s the bad news. The good news is these […]

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We need to chat about our engagement. No, not the kind announced on Facebook. Employee engagement in the workplace.

Only about a third of American workers consider themselves engaged, according to Gallup, and an alarming number (17.5%) have decided to spend their working hours actively disengaged. That’s the bad news. The good news is these numbers have actually improved. The better news is we can continue to spark positive change, if we band together.

A major way to improve employee engagement is by vowing to wow new hires. That means focusing on providing a pleasant—dare I say, even enjoyable—onboarding experience. An employee’s initial impression ultimately influences your future together. It’s akin to how first dates can make or break a relationship.

Just like some people believe in love at first sight, some employees form opinions about employers within the first week. Thus, a great onboarding experience can mean Wow Your New Hiresthe difference between new hires feeling like they’ve found their “career soulmate” and deciding they’re “just not that into you.”

Now, upholding this vow to wow new hires takes work. It’s a commitment. But it doesn’t have to be stressful. After all, a hallmark of workplace engagement is creating
an inviting, fun, and productive environment that people want to be a part of. So, when your new hire finally arrives:

Provide a warm welcome. Use social media to instantly connect with your newest employees. No, you don’t have to befriend them on Facebook or follow them on Twitter (that can actually come off as too creepy, and may drive new hires away). Rather, invite team members to say hello through internal social media platforms built into your company’s HCM solution.

Get to know them. As with any relationship, communication is key—and it should be a two-way street. Don’t just spend hours telling them all about yourself while they sit there, slumped over with glazed eyes or zoned out, checking their phone. Ask them open-ended questions. Learn more about their interests, hobbies, or unique skills. Have a system in place that uncovers these talents and positions them to impact projects within your organization.

Plan for the future. Employees want to know how they fit into the big picture, and they want to know you’ve envisioned a long-term path for mutual success. Involve them in the planning process. Spend some time together mapping out tasks and goals. Talk about your exciting future together. It’s never too early to create a succession plan. Indeed, nearly 50% of Millennials say they’d quit a company if they didn’t see a fulfilling career path.

Be honest. Don’t try to impress your new hire by making promises you can’t keep or by presenting a puffed-up image of yourself. Eventually, employees will see through the façade, fall out of love, and move on to a company they find more genuine. Instead, flaunt your true personality. Display your best qualities. Tell them a joke to help lighten the mood. You already know you were meant for each other, so show them they’ve found “the one.”

These are just a few ideas for creating an engaging onboarding experience, but there are plenty more to consider. I invite you to join me on Tuesday, June 9 at 2:00 P.M. for a free, live webcast. My colleague Jim Collins and I will share “10 Ways to Wow Your New Hire” and discuss the HR technology capable of implementing these actions. Spend an hour of your day with us, and you’ll learn techniques that can yield a lifetime of benefits for you and your employees.

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HR Technology Season! http://blog.ultimatesoftware.com/hr-technology-season/ http://blog.ultimatesoftware.com/hr-technology-season/#respond Tue, 30 Sep 2014 13:27:45 +0000 http://blog.ultimatesoftware.com/?p=178 For those of us who live at least part of our lives in the world of HR technology, October conjures up images of pumpkins, apple cider, autumn leaves changing… and of course the HR Technology Conference & Expo. It’s always a highlight of the year and a great place to connect and reconnect with friends […]

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For those of us who live at least part of our lives in the world of HR technology, October conjures up images of pumpkins, apple cider, autumn leaves changing… and of course the HR Technology Conference & Expo. It’s always a highlight of the year and a great place to connect and reconnect with friends and colleagues across the vendor, partner, and customer communities!

The people and atmosphere make it a particularly exciting forum for exploring innovations across the industry! This year, Ultimate Software will be showcasing not only new products and partnerships, but we will be sharing our technology innovations and a completely new way to engage new hires in any organization!

HR Technology Season

We hope that you’ll join us for a few of the exciting activities planned for the conference. Ultimate was selected to be among only six “Awesome New Technologies for Established Vendors” that will be recognized in a general session on Thursday, October 9th, 1:30 pm. During the session, we’ll demonstrate how we’ve put the candidate and new hire at the center of the new UltiPro Recruiting and UltiPro Onboarding solutions. These solutions take a fresh, bold approach to hiring and onboarding with a highly engaging user experience, empowering your employees to unlock their potential from first interaction to productivity. These solutions are also completely mobile-ready with responsive design that can be accessed from anywhere, anytime.

We’ll present a customer success story from Bloomin’ Brands – operator of well-known restaurants including Carrabba’s and Outback Steakhouse. Then we’ll give you a more extensive preview at the all-new UltiPro Onboarding solution including an interactive timeline, instant networking with social media, accelerated ways to create incentive, learning opportunities any more. Space is limited for these presentations, so please register at www.ultimatesoftware.com/OnboardingLook. Adam Rogers will also be on hand for a panel session discussing the current trends and future of HR Technology alongside other industry leaders.

To register for the HR Technology Conference, visit to www.hrtechconference.com/register and please follow #hrtechconf and @UltimateHCM for real-time updates.

 

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Kickstart Engagement for Your New Hires http://blog.ultimatesoftware.com/kickstart-engagement-for-your-new-hires/ http://blog.ultimatesoftware.com/kickstart-engagement-for-your-new-hires/#respond Thu, 26 Jun 2014 16:31:26 +0000 http://blog.ultimatesoftware.com/?p=169 Engagement, or lack thereof, is increasingly cited as one of the most common reasons that talented people leave their jobs. In fact, less than one-third of employees in the workforce describe themselves as “engaged” in their work (not positions). So why not change the equation by making employees feel valued by helping them unlock their true […]

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Engagement, or lack thereof, is increasingly cited as one of the most common reasons that talented people leave their jobs. In fact, less than one-third of employees in the workforce describe themselves as “engaged” in their work (not positions). So why not change the equation by making employees feel valued by helping them unlock their true potential at work?! With all the logistical challenges of onboarding, many organizations forget that the engagement process begins on or even before a new hire’s first day of work.

The companies with the highest levels of employee engagement all recognize that creating a strong, positive first impression is critical toward forging a lasting collaborative relationship in which employees can discover, unlock and fulfill their potential over and over in the work place.  And because close to 35% of new employees quit within 6 months of their start date, you need to keep onboarding simple and straightforward, eliminating the day-one clichés that bore new employees. The result is that you’ll have passionate, productive team members from day one!

Here are some things you can do to make sure you’re letting your new hires know how valuable they are:

  • Let them know why they were chosen for the job! It’s so simple and profoundly impactful in setting the stage for success!
  • Encourage socialization and connections. As we mentioned, first impressions count. Small things that help new employees feel connected and part of the team can have a huge impact. This can be as simple as helping new employees find co-workers they are already connected to via their social networks. Or it can be something as significant as setting them up with a coach or mentor and leveraging onboarding technology to help them connect.
  • Simplify the overall experience. Required tasks like verifying employment eligibility status are crucial, but time-consuming if done manually. Best-in-class onboarding solutions can automate the completion of forms and other important tasks quickly and securely.
  • Start onboarding before day one. Above all… make sure required documentation, software, assets or accounts should be ready for your new hire as soon as they start. Tracking down everything that’s missing can easily fill up a day that should be spent meeting the team and learning the ropes. Providing new hires with a clear understanding of the tasks they need to complete — and enabling them to complete these tasks before starting, even on their mobile devices — will help them feel confident from the very beginning.

To discover even more ways to engage employees from their first impression, check out our exclusive whitepaper, 10 Ways to Wow Your New Hire.

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Letting the User Experience Drive the Decision Making Process http://blog.ultimatesoftware.com/letting-the-user-experience-drive-the-decision-making-process/ http://blog.ultimatesoftware.com/letting-the-user-experience-drive-the-decision-making-process/#respond Tue, 03 Jun 2014 13:26:29 +0000 http://blog.ultimatesoftware.com/?p=166 As a business, we focus on the customer. Even if you’re in government or the non-profit world, you have someone that fills the role of “customer”. We want those individuals to be happy with our product or service. We want them to have a good experience when they interact with or organization. The same philosophy […]

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As a business, we focus on the customer. Even if you’re in government or the non-profit world, you have someone that fills the role of “customer”. We want those individuals to be happy with our product or service. We want them to have a good experience when they interact with or organization.

The same philosophy holds true when we talk about software. The customer is a user and we want them to have a good user experience. Often the user experience is mistaken for how visually appealing an application looks. But the user experience is about much more than aesthetics. A great user experience enables people to perform a task efficiently and successfully, while at the same time being enjoyable.

Letting the User Experience Drive the Decision Making Process

Creating a positive user experience isn’t easy. Especially when you have a unique corporate culture. However, one company that’s allowed the user experience to drive the decision making process with excellent results is LivingSocial.

For those of you who don’t get their daily deals, LivingSocial is a marketplace to buy the “best things to do” in cities around the world. Based in Washington, D.C., LivingSocial currently operates in 11 countries worldwide and has 40 million users around the world.

As a company, LivingSocial is very aware of the importance of the user experience. Their members’ user experience drives sales. So when it comes to a human capital solution, the employees drove the process. LivingSocial included employees in the selection process for their HCM solution. Colleen Wood, vice president of human resources at LivingSocial, said they asked for employee feedback in a couple of key areas:

How would employees use the system? You can implement the fanciest solution in the whole world but, if no one uses it, it’s not really a success. An employee’s first interaction with LivingSocial is through UltiPro. Once an employee is onboarded, here are some of the things they can do:

  • Receive company information and news
  • Collaborate with managers on their career development plans and performance
  • Access paychecks and direct deposit notices
  • Request time off

What devices would employees use to access the system? When a majority of users will access the system using their mobile devices, then the system needs to be responsive. UltiPro Mobile is compatible with any HTML5-friendly smartphone or tablet browser so there’s no need to download anything. Employees are able to get company, human resources and payroll information instantly.

Now, just because LivingSocial allowed the user experience to drive their decision making, it doesn’t mean the business didn’t get the results they wanted. According to Wood, they’ve seen big results in two areas:

  • Onboarding – At LivingSocial, the employee’s first day is their most important day with the company. It needs to be perfect. UltiPro helps new employees feel connected, engaged, and productive from day one. New hires at LivingSocial are able to quickly complete and sign any required documents electronically. They can also connect with other team members through social media networks, choose a mentor, and select training opportunities.
  • Data and Reporting – The LivingSocial HR team was able to use the reporting feature to provide accurate, real-time metrics to the senior management team needed for strategic planning, compliance reporting and daily employee management. No more manual headcounts, report reconciliations, or data entry delays.

At Ultimate Software’s Connections conference, LivingSocial was recognized for their hard work in aligning their employee-centric culture with technology innovation. In announcing the award, Chief Technology Officer Adam Rogers said they demonstrated excellence in multiple categories. “With core values that include live hungry, makes strong moves, and champion good ideas, LivingSocial was a clear winner for our 2014 Innovation Award.”

Check out this video from the LivingSocial HR team about what the UltiPro solution has done for their company:

I love this video. Don’t you want to have a unicorn in your office?!

 

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People-Centric Recruitment and the Millennial Job Seeker – Ultimate Software Teams Up with LinkedIn http://blog.ultimatesoftware.com/people-centric-recruitment-and-the-millennial-job-seeker-ultimate-software-teams-up-with-linkedin/ http://blog.ultimatesoftware.com/people-centric-recruitment-and-the-millennial-job-seeker-ultimate-software-teams-up-with-linkedin/#respond Fri, 14 Mar 2014 15:33:52 +0000 http://blog.ultimatesoftware.com/?p=159 Job seekers of the millennial generation are radically different than baby boomer candidates. For one thing, millennials are adept at using all forms of technology when searching for a new job, including social media. They’re also very comfortable applying for job opportunities utilizing smartphones and tablets and will often follow up using creative ways to […]

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Job seekers of the millennial generation are radically different than baby boomer candidates. For one thing, millennials are adept at using all forms of technology when searching for a new job, including social media. They’re also very comfortable applying for job opportunities utilizing smartphones and tablets and will often follow up using creative ways to present and differentiate themselves online.

Considering that members of the millennial generation, also known as gen Y, are actually more likely to communicate via social media than other communication methods, LinkedIn has become a particularly relevant in recruiting millennials. In an effort to leverage this pervasive professional networking resource in North America, Ultimate Software has teamed up with LinkedIn to simplify the application process for both candidates and our customers.
People-Centric Recruitment and the Millennial Job SeekerUltimate is now offering customers seamless integration between LinkedIn and its new UltiPro Recruiting solution. This integration empowers candidates to easily and securely apply for opportunities to companies within a matter of seconds using their LinkedIn profile to submit their professional details, endorsements, and job history from LinkedIn to UltiPro in just one click. This saves the candidate from having to slog through a clunky copy-paste scenario and continuously update their resume or CV, and even can eliminate the need to navigate through multiple systems.

In the coming months, Ultimate plans to go beyond the convenience of leveraging LinkedIn profiles with additional integration between the two platforms. This includes plans to allow employers to easily post open opportunities directly from UltiPro to LinkedIn with a simple click. Stay tuned!

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Hit a Home Run with Streamlined Onboarding http://blog.ultimatesoftware.com/hit-a-home-run-with-streamlined-onboarding/ http://blog.ultimatesoftware.com/hit-a-home-run-with-streamlined-onboarding/#respond Tue, 02 Apr 2013 05:28:59 +0000 http://blog.ultimatesoftware.com/?p=149 We all know who the Texas Rangers are, right?! They’re the two-time American League Champion baseball team, of course. They’ve also had some very talented Hall of Fame players such as their current president and CEO, Nolan Ryan. But the superstars I want to share with you today aren’t on the field. They’re in the […]

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We all know who the Texas Rangers are, right?! They’re the two-time American League Champion baseball team, of course. They’ve also had some very talented Hall of Fame players such as their current president and CEO, Nolan Ryan. But the superstars I want to share with you today aren’t on the field. They’re in the human resources department.

Hit A Homerun with Streamlined Onboarding

The Texas Rangers HR team has the task of hiring over 1,800 employees for every new baseball season. These are the security, ticket office, parking, grounds crew, etc. positions that are needed during the height of baseball season. I can totally empathize with this annual event from my theme park days. You need to hire a lot of people in a short span of time. Job requisitions can’t just “stay open”. And there’s no such thing as sacrificing quality when it comes to talent.

The Rangers’ Machelle Noel realized something needed to be done to streamline the process. She admitted the disorganization was sending the wrong impression to candidates. So Noel and her team decided to implement a recruitment solution to help with the process. The results were huge.

Online application processing saved big money. Prior to implementation, the Rangers conducted job fairs to find candidates. Now, candidates apply online. Automating the application        process took the guesswork out of    hoping they received enough applications. This saved them at least $35,000 in recruiting expenses.

The application process became easier. While the Rangers still conduct a mass interview and screening day, now they schedule the interviews in advance. Candidates are happy because  they don’t have to sit around all day  waiting for an interview. The Rangers are happy because they can manage labor costs for interviewing personnel.

Rehires were processed quickly and efficiently.A major source of seasonal employees for the Rangers are people who worked the prior season. If an employee does good work, they’re invited back. The Rangers created an    automated invitation system to bring back great people from the previous season.

Candidates check on their own status. When you’re trying to hire 1,800 people, you can’t call everyone back (unfortunately). But you can make sure their questions are answered. The Rangers configured their system so    candidates could check their status at any time. A win-win for all.

Automating their recruiting system allowed the Texas Rangers to shift the focus of the application process from the recruiter to the candidate. The result? The Rangers decreased their time-to-hire metric by 70%. And they are realizing a recurring, annual labor cost savings of $20,000. All while improving the candidate experience. That’s pretty amazing!

But that’s not all. Sure, the talent acquisition system helped get their seasonal workforce hired. But we all know there’s more to the process than just hiring. In fact, the orientation paperwork for 1,800 people was ginormous. Saving paper in the recruiting process meant nothing if the Rangers didn’t also address what happened during orientation.

Mercedes Riley with the Rangers explained the challenge. “All of the employee forms were paper. Everything was manually entered. It could take up to 6 weeks to get all the data into the system.” If you’ve ever been involved in one of these mass hiring situations you know one of the biggest frustrations can be deciphering an employee’s handwriting. Been there, done that.

In addition, the Rangers implemented an onboarding solution. Not only did it process paperwork faster but it created efficiencies when it came to verifying documentation.

For example, Riley shared that during their customer service training session for all seasonal employees, they used the time to complete I-9 documentation. They used the computers at each one of their ballpark ticket office windows – about 17 stations total – to process the verifications. [Side note: this is a brilliant use of resources.] But here’s the really incredible part – they processed 300 I-9s in 90 minutes. Yep, that’s not a typo. 90 minutes.

They also used their onboarding system for all of those other requests necessary when a new hire starts. Stuff like office space, phone needs, name badges, business cards, uniforms, keys, etc. Can you imagine the volume for 1,800 new hires? Every year? Automating these requests made so much sense. Again, all about an improved experience for new hires and reduced frustration for the onboarding team. And it saved money.

Riley said that employees immediately saw the benefits of an electronic onboarding system as well. “Employees were able to do the majority of their paperwork while in the comfort of their own home. For example, it made employee selections like direct deposit more efficient. Employees were able to complete the authorization paperwork at home where they have all the information needed to sign up.”

I want to thank the Texas Rangers for sharing with me their story and congratulate them on receiving one of Ultimate Software’s Innovation Awards for their recruiting and onboarding achievements. Very well deserved.

 

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