Ultimate's Approach to Customer Service
Partners for Life
At Ultimate Software, we view customers not as users of our software, but as our Partners for Life. This partnership goes beyond providing great technology. After all, technology alone won’t improve your business or transform your workforce—You also need a partner equally committed to service, with a dedicated team of experts devoted to your success.
While customer service is often under-considered during the typical HR technology selection process, services remain critical to overall success. That’s why we pride ourselves in offering the most comprehensive services of all HCM vendors, at no extra charge, including:
- “New Customer Success” program for newly live customers to bridge the transition from implementation to full usage of UltiPro—unique in HCM industry
- 24/7 instant support, including a dedicated account manager
- Both phone and online support, at no additional cost
- Complimentary training and educational materials for life, with flexible options for on-demand live instruction and self-paced learning
- Online collaboration tools and user communities, such as an Ideas Portal for recommending new UltiPro features
Our people-first philosophy not only permeates our company culture to its core and shapes the design of our products, but it also serves as the foundation for our personalized approach to service. Through partnership and collaboration, we empower our customers to get the most out of their investment in UltiPro®, beginning with our industry-leading, fixed-fee activation and continuing well beyond implementation.
Ultimate also offers a range of specialized services to help you grow and transform your organization.