CASE STUDY: Berkeley College of New Jersey
- Consolidated and simplified talent management processes
- Fostered better communication and collaboration related to talent acquisition, onboarding, and performance management
- Leveraged latest technology for higher levels of employee adoption and engagement
NUMBER OF EMPLOYEES
COMPANY PROFILEA leader in business education since 1931, Berkeley College enrolls nearly 9,000 students, including more than 800 international students. The college has four locations in the New York City area, six locations in New Jersey, as well as full degree programs that are available online.
THE CHALLENGESWith thousands of employees dispersed across many locations, Berkeley College had been using a payroll service bureau and another separate platform for HR, but the higher education company found that interfacing the two different systems was costly, inefficient, and cumbersome. HR executives sought a single, scalable solution—supported by strong customer service—that could deliver the full scope of HCM functionality and help them manage people and administrative operations in a more streamlined and strategic way.
THE SOLUTIONSince deploying UltiPro, Berkeley College has transformed its HCM operations, especially related to the talent management experience. Onboarding, talent acquisition, and performance management are now aligned in one cohesive, organized, and efficient system of record—rather than disparate activities that occur sporadically during the employee lifecycle.
“Before UltiPro, many of our talent management processes were decentralized, manual, and inconsistent, and we were always concerned about the accuracy of our data,” said Karen Carpentieri, vice president of human resources at Berkeley College.
“By having UltiPro as our single system of record, which provides a go-to hub for our people management processes, our employees have one login where they can find anything employee-centric whenever needed, and everyone—employees, managers, and HR—understands and follows the same channels and procedures for every HR practice.”
Organizations that use UltiPro for talent management can take information collected during the hiring process and move it directly into onboarding—which not only orients employees and helps them complete proper documentation, but also alerts others in the organization to the arrival date of the new hire.
As a result of this streamlined communication, employees can have their IT hardware, company identification/security privileges, and workspace ready so they can be productive very quickly.
“At any workplace, HR must manage employee changes and the communication associated with these changes. Whether employees are starting with the company, switching jobs, or just modifying their direct deposit, it’s easy to have a miscommunication or even no communication among people and departments when there are multiple systems in play and thousands of people involved who are making changes all the time,” said Carpentieri.
“UltiPro automates communication using built-in security and workflow. For example, candidates and employees can know right where they are in the job application process. When the HR staff logs into UltiPro, associates can see the status of these types of changes, including who has yet to complete open enrollment, what manager needs to complete a performance appraisal, or what department has employees with the most overtime. With UltiPro, both communication and collaboration have been dramatically improved—impacting productivity, employee engagement and adoption, and the overall perception of Berkeley and our HR team.”
UltiPro helps businesses engage employees by delivering online tools for career-related interaction—such as goal journaling or sharing an accomplishment; reading company news; tracking career progress; or quickly accessing individual pay, benefits, and career details. The team at Berkeley College also believes that UltiPro is particularly welcomed by the younger generation of the workforce, who are very accustomed to consumer technologies, mobile devices, and a sense of collaboration and innovation in the workplace.
“As more Millennials are entering the workforce, businesses need to adapt to accommodate these employees by leveraging the technologies they expect,” said Carpentieri. “We had to have technology like UltiPro in place because we want our workforce to adopt these applications and stay engaged.”