This document establishes the Ultimate Software Group (USG) Privacy Policy. This document is in accordance to ISO/IEC 27001:2013 and establishes Control A18.1.4 – Privacy and Protection of Personally Identifiable Information.


This policy applies to Ultimate Software customers, employees, website visitors, and job applicants.

Privacy Policy

The Ultimate Software Group, Inc. (“Ultimate Software”) respects the privacy of our customers, employees, website visitors, and job applicants.  We believe it is important for you to understand the type of information we collect about you and how that information is used. We recognize the need for appropriate safeguards and management of Personally Identifiable Information (PII) you provide to us. This Privacy Policy sets forth the privacy principles Ultimate Software follows with respect to your Personal Information.

Safe Harbor

Ultimate Software adheres to the Safe Harbor privacy frameworks, which were developed by the U.S. Department of Commerce in consultation with the European Commission and the Federal Data Protection and Information Commissioner of Switzerland, on the transfer of PII from European Union member countries and Switzerland to the United States (the “U.S.-EU Safe Harbor Frameworks” and the U.S.-Swiss Safe Harbor Framework”, collectively the “Safe Harbor  Frameworks”). The Safe Harbor privacy principles are notice, choice, onward transfer, access, security, data integrity, and enforcement. More information about the U.S. Department of Commerce’s Safe Harbor program can be found at http://www.export.gov/safeharbor/.


How Personal Information is Collected
Web Visitors
Ultimate Software collects PII about a visitor to our website only when the visitor chooses to provide such information.  On certain pages, for example, a visitor has the opportunity to provide his/her PII such as his/her name, company, address, phone number, and e-mail address.  By supplying such information to Ultimate Software, a visitor can request details about Ultimate Software, including information about the company’s product line and investor information, or sign up for company-sponsored events or use the company’s support website.

Website / Cookies
In order to improve the content and format of our site, Ultimate Software uses website  tracking software to automatically capture technical information that is then stored in our server’s log files. This information may include, but is not limited to, user domain, the type of Internet browser being used, which of our Web pages is visited, and the amount of time spent on our site.

In addition, some of Ultimate Software’s Web pages may contain “cookies”.  A cookie is a small amount of data which our website stores on your computer, and which we can later retrieve. The cookie cannot be read by a site other than ours. We use cookies for a number of administrative purposes; for example, to store your preferences for certain kinds of information. No cookie will contain information that will allow anyone to contact you via telephone, e-mail, or any other means. You can monitor our use of cookies on your computer by setting your Web browser to inform you when cookies are set, or you can prevent the cookies from being set entirely. The “help” portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Please understand that if you disable the use of cookies on your computer, you may be unable to access certain portions or services on our websites.

Job Applicants and Employees
Ultimate Software collects PII from its employees and job applicants for, among other things, legitimate human resource business reasons such as payroll administration, filling employment positions, maintaining accurate benefits records, meeting governmental reporting requirements, security, health and safety management, performance management, company network access, and authentication.

Ultimate Software collects PII from our customers who use our solution.  The information may be collected through our SaaS solution, or by members of our support team who provide support to customers. The type of PII collected is similar to the information collected under the “Job Applicants and Employees” paragraph, above.


Use of Your Personal Information
We use your PII to provide you with the services which Ultimate Software is contractually obligated to provide to you, or to assist you in completing a transaction, or communicate with you about our products or services. We use PII from website visitors to respond to any inquiries such visitors make to our website and to provide you with related information of interest to you. We do not sell or rent your PII to third parties.

We may disclose your PII if we are required to do so by law or we in good faith believe that such action is necessary to (1) comply with the law or with legal process; (2) protect and defend our rights and property; (3) protect against misuse or unauthorized use of our website; or (4) protect the personal safety or property of our users or the public (among other things, this means that if you provide false information or attempt to pose as someone else, information about you may be disclosed as part of any investigation into your actions). 

Other than as stated in this Privacy Policy, we will endeavor not to release your PII to unknown or unaffiliated third parties, and we will not cross-reference your PII with that of any other customer or entity.

Onward Transfer

Sharing of Your Personal Information
Ultimate Software may contract with third-party providers to perform certain functions on our behalf or to enhance our existing product and service offerings. Examples include providing marketing assistance, product, and service support.

These third parties may have access to your PII only to the extent necessary to permit them to do their jobs, however, they are bound by confidentiality agreements before any information is provided to them, and they are restricted from using the information for other purposes.

If you do not wish your information shared with third-party providers for the purposes of providing services you may opt-out by contacting us at privacy@ultimatesoftware.com.

Links to Non-Ultimate Software websites and Third Parties

Ultimate Software’s websites may contain links to third-party sites for your convenience and/or information. If you access those links, you will leave Ultimate Software’s website and be re-directed to a third-party site.  Ultimate Software does not control those sites or the privacy practices of those third-party sites, which may differ from Ultimate Software’s privacy practices.  We do not endorse or make any representations about third-party websites, and the personal data you choose to provide to third-party websites is not covered by this Privacy Policy. We encourage you to review the privacy policy of any website or company before submitting your PII to them.


Ultimate Software will take reasonable steps to provide that your PII is accurate, complete, and current, to its intended use.  We provide individuals with reasonable access to the PII that they provide to us, as well as the ability to review and correct such information.

To protect your privacy and security, we also take reasonable steps to verify your identity, before granting access to your PII. In addition, we may limit or deny access to PII where providing such access would be unreasonably burdensome or expensive in the circumstances, or as otherwise permitted by the Safe Harbor Frameworks.


To prevent unauthorized access or disclosure, to maintain data accuracy, and to allow only the appropriate use of your PII, we utilize physical, technical, and administrative controls and procedures to safeguard the information we collect.

To protect the confidentiality, integrity, and availability of your PII, Ultimate Software utilizes a variety of physical and logical access controls, firewalls, intrusion detection/prevention systems, network and database monitoring, anti-virus, and backup systems. We use encrypted sessions when collecting or transferring sensitive data through our websites.

We limit access to your PII and data to those persons who have a specific business purpose for maintaining and processing such information.  Ultimate Software’s employees who have been granted physical access to your PII are made aware of their responsibilities to protect the confidentiality, integrity, and availability of that information and have been provided training and instruction on how to do so.

Data Integrity

Ultimate Software will take reasonable steps to provide that PII is accurate, complete, and current, to its intended use. Ultimate Software will only use PII in ways that are compatible with the purposes for which it was collected or subsequently authorized by the individual. 

Enforcement and Verification

Ultimate Software will conduct periodic assessments to validate its continued adherence to this Privacy Policy. 

Where Ultimate Software has knowledge that one of Ultimate Software’s employees or third parties is using or disclosing PII in a manner contrary to this Policy, Ultimate Software will take reasonable steps to prevent or stop the use or disclosure. Ultimate Software holds its employees and agents accountable for maintaining the trust that our customers place in our company. 

Contact Information

At any time you may contact Ultimate Software with questions or concerns about this Privacy Policy at privacy@ultimatesoftware.com. Written responses may also be submitted to:

The Ultimate Software Group
Attention: Vice President of Privacy, Risk & Compliance
1485 North Park Drive
Weston, FL 33326

Dispute Resolution

Ultimate Software will investigate and attempt to resolve complaints and disputes regarding the use and disclosure of PII in accordance with the principles contained in this Policy.  Ultimate Software agrees to cooperate with data protection authorities located in the European Union or authorized representatives for disputes specific to Human Resource information received from the European Union and Switzerland. All other disputes that cannot be resolved between Ultimate Software and the complainant will be handled in accordance with applicable dispute resolution procedures through the International Centre for Dispute Resolution, the international division of the American Arbitration Association, which are available for review at www.adr.org.  We strongly encourage you to raise any complaints you may have with regard to this Privacy Policy and/or our activation of this Policy to us prior to proceeding to the arbitration procedure described in this paragraph.

Changes to This Privacy Policy

The practices described in this Policy are the current PII protection policies approved on June 9, 2014 and last reviewed on 7/16/2015. Ultimate Software reserves the right to modify or amend this Policy at any time consistent with the requirements of the Safe Harbor Principles.

Manage Your Cookies

Ultimate Software and its partners use cookies and similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. To manage Flash cookies, please click here.

We partner with third parties to manage our advertising on other sites. Our third party partners may use cookies or other similar technologies to provide you advertising based upon your browsing activities and interests. If you wish to opt out of interest-based advertising click here; if you are located in the European Union click here. Please note you will continue to receive generic ads.