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Ultimate Software Named Gold Winner for Best Customer Service Department of the Year

Date: June 16, 2016 2:00 PM EDT

Public Company Information:

NASDAQ: ULTI
US90385D1072

Ultimate Software (Nasdaq: ULTI), a leading provider of human capital management (HCM) solutions in the cloud, announced today that it was named a Gold Winner for “Best Customer Service Department of the Year” at Network Products Guide’s 11th Annual 2016 IT World Awards®. Networks Products Guide’s IT World Awards are the world’s premier information technology awards recognizing achievements in every facet of the IT industry.

“We are proud of our 97% customer retention rate and are genuinely committed to taking care of our customers, which we believe is important to our business and also just the right thing to do,” said Scott Scherr, CEO, president, and founder of Ultimate. “Our employees know that we go the extra mile for them, so they do the same for our customers. We see our customers as our ‘Partners for Life’ and have worked hard to develop our industry-leading Customer Success Program. We’re honored to see those efforts recognized.”

At no additional cost, Ultimate’s comprehensive customer services program includes:

  • a dedicated account manager and an executive relationship manager for every customer

  • phone, online, and live chat support

  • a 24-7 rapid-response hotline

  • hands-on learning, online instructional courses, and online on-demand learning resources, free to all customers

  • a Web portal accessible through UltiPro® for instant access to the latest information and a variety of learning and collaboration resources, such as user communities, quick tours, and a customer knowledgebase

  • a free “HCM Online Academy” with educational content for HR and payroll professionals, that is eligible for HRCI and SHRM recertification credits

Ultimate reports a customer retention rate of 95% or higher for the past 10 years, and a 97% retention rate as of January 2016.

“Our services don’t stop when a customer goes live on UltiPro,” said Julie Dodd, chief services officer at Ultimate. “As part of our Customer Success Program, we spend hands-on time with new customers to ensure they are maximizing their solution. We make sure our customers have what they need, and we don’t stop until we get there. We listen to and collaborate with our customers, whose ideas shape our products and services. We have to credit them for much of our customer service success.”

About NPG’s IT World Awards

As industry’s leading technology research and advisory publication, Network Products Guide plays a vital role in keeping decision makers and end-users informed of the choices they can make in all areas of information technology. The Annual IT World Awards is part of the SVUS Awards® recognition program from Silicon Valley in the United States of America which also includes other programs such as CEO World Awards, Consumer World Awards, Customer Sales and Service World Awards, Golden Bridge Awards, Globee Fastest Growing Private Companies Awards, Info Security PG’s Global Excellence Awards, Pillar World Awards, PR World Awards, and Women World Awards. To learn more, visit www.networkproductsguide.com.

About Ultimate Software

Ultimate is a leading provider of cloud-based human capital management (HCM) solutions, with more than 25 million people records in the cloud. Ultimate’s award-winning UltiPro delivers HR, payroll, talent, and time and labor management solutions that connect people with the information they need to work more effectively. Founded in 1990, the company is headquartered in Weston, Florida, and employs more than 3,000 professionals. In 2016, Fortune ranked Ultimate #1 on its list of 10 Best Large Workplaces in Technology and #15 on Fortune’s 100 Best Companies to Work For list, the fifth consecutive year to be ranked in the top 25. In 2015, Ultimate was recognized by Fortune as one of the 100 Fastest-Growing Companies; ranked #7 on Forbes magazine’s list of the 100 Most Innovative Growth Companies; named among InformationWeek’s Elite 100, honoring innovation in business technology; and recognized as a “Leader” in Nucleus Research’s HCM Technology Value Matrix. Ultimate has approximately 3,200 customers with employees in 160 countries, including Bloomin’ Brands, Culligan International, Feeding America, Major League Baseball, Pep Boys, SUBWAY, Texas Roadhouse, and Yamaha Corporation of America. More information on Ultimate’s products and services for people management can be found at www.ultimatesoftware.com.


UltiPro is a registered trademark of The Ultimate Software Group, Inc. All other trademarks referenced are the property of their respective owners.

Follow Ultimate Software

LinkedIn: http://linkd.in/UltimateHCM

Twitter: www.twitter.com/UltimateHCM

Facebook: http://www.facebook.com/UltimateSoftware

Contact Information:

Darlene Marcroft, Vice President of PR and Communications at Ultimate Software
phone: 954-331-7444; email: darlene_marcroft@ultimatesoftware.com

For sales information, phone: 800-432-1729; website: www.ultimatesoftware.com