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HCM Service: Expectations vs. Realities
Research shows that customer service may have the most impact on long-term satisfaction. Discover the differences between HCM service expectations & realities.

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Discover the differences between HCM service expectations and realities, in this interactive infographic

Research shows that customer service may have the most impact on long-term satisfaction. Discover the differences between HCM service expectations & realities.

Click Here for the Interactive Experience

Are you happy with the service provided by your HR technology vendor? Research shows that many people are not and suggests new approaches to customer service assessments from both current and future HCM software providers.

When evaluating HR technology, it’s common to focus on product functionality and features. However, research shows, it’s customer service— not product functionality—that often has the greatest impact on an organization’s long-term satisfaction and overall success with a provider.


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