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HR HERO:  Sudi Korba, PSAV

Restructuring HR Processes for Strategic Human Resource Management

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Sudi Korba is vice president of human resources for PSAV which has approximately 6,000 temporary, full, and part-time employees working in more than 600 locations around the globe. PSAV is the leading provider of audiovisual and event technology support to hotels, associations, producers, and meeting planners worldwide.

In 2009, PSAV's HR team reconstructed their HCM processes, and Korba has been selected as an HR Hero for her role in transforming her department using technology coupled with long-term vision.

With company values in mind that include personal empowerment and connectivity, Korba and her team evaluated several of their HR processes and modified these to accommodate how her team wanted to function in the future.

One of those changes involved moving the company's HR processes from a service bureau to UltiPro's one system of record. And in 2010, the HR team rolled out Web access for employees and managers, including performance management, to U.S.-based employees.

Adoption of the changes by PSAV's workforce has exceeded expectations. Later this year, they plan to extend the use of UltiPro to include the company's international workforce.

“We didn't want to duplicate what we have been doing. Instead we redefined how we wanted our processes to function in the future," said Korba. "Transitioning to a new solutions is not easy. My team rolled up their sleeves, did the work, and got it done on schedule and under budget.”

“UltiPro is contributing many value-added processes and efficiencies across our organization as we continue to roll out additional functionality, such as benefits enrollment and global access. By activating UltiPro and restructuring some key processes, our team made a dramatic change in less than one year, which I think is pretty amazing. This HR Hero award is for them.”