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HR HERO:  Karen Miller, Susquehanna Bancshares

Driving Key HR and Payroll Services for Dispersed Workforce

With assets of approximately $14 billion and 3,000 employees at more than 220 branch locations, Susquehanna Bancshares is one of the nation’s leading financial services companies, serving a broad regional footprint that spans Pennsylvania, Maryland, Delaware, Virginia, West Virginia, and New Jersey.

The bank chose Ultimate Software’s UltiPro to centralize its disparate HR and payroll systems after a series of corporate acquisitions over the years, and to further streamline its capabilities through onboarding and payment services. Today, those essential business processes are smoother than ever before. One key reason? The dedication of Karen Miller, Susquehanna’s administrator of human resources information systems.

With an unwavering focus on doing the right thing for both employees and the company, Karen is the linchpin of the HRIS team, relentlessly ensuring the accuracy of the data in Susquehanna’s UltiPro activation. Working quietly and diligently in the background with a keen sense of anticipation, Karen has become the company’s “data steward,” taking excellent care of her organization and driving key HR and payroll processes forward.

Karen’s willingness to go the extra mile and leave no stone unturned means her fellow bank employees have a greater sense of safety, comfort, and assurance that their payroll will be on time and on the mark – and that their sensitive personal information is carefully protected.

Thanks to her expertise in HR and data security issues, combined with her personal commitment to excellence, Karen Miller, this month’s HR Hero, is keeping Susquehanna Bancshares in good hands.