Popeyes Louisiana Kitchen Case Study | Activation, Reporting, Business Intelligence

Popeyes Louisiana Kitchen
Enhancing speed and accuracy with HCM business intelligence

Key Benefits

  • Enhanced speed and accuracy for strategic business intelligence
  • On-time, on-budget deployment of the technology
  • Exceptional support services — partnership model oriented on customer success and value

Number of Employees

  • 2,600

Company Profile

Founded in 1972 in New Orleans, Popeyes Louisiana Kitchen is the franchisor and operator of Popeyes restaurants, the world's second-largest quick-service chicken concept based on number of units. The company operates over 2,200 restaurants in the U.S., Puerto Rico, Guam, the Cayman Islands, and 28 countries around the world.

The Challenges

Popeyes had previously been using a business process outsourcing (BPO) model from a service bureau. However, the company wanted more functionality and in-house control of its payroll and workforce processes for enhanced report generation, data integrity, and cross-organizational efficiencies.

The Solutions

Popeyes Louisiana Kitchen went live on cloud-based UltiPro in 2005 — leveraging strategic HCM capabilities for HR, payroll, and talent management that are supported by real-time, in-depth business intelligence.

“To its credit, Ultimate’s activation group walked in the door with a methodology that was executed to a T,” said Doug Griffin, director of HR and payroll at Popeyes Louisiana Kitchen. “Ultimate’s teams made sure we stayed on schedule, and when all was said and done, we came in under budget.”

Griffin and other leaders at Popeyes eagerly anticipated the rollout of UltiPro in order to benefit from point-in-time reporting, flexible options for analyzing business trends, and a library with hundreds of standard and customizable reports.

“UltiPro has been well-received by our executives and managers, who appreciate the value in having real-time workforce analytics,” said Griffin.

“Turnover is big in our industry so it’s important for us to know what the metrics are and quickly disseminate reports to the right people. With UltiPro, executives, managers and teams are getting timely information that’s important and critical to help them better run their businesses.”

Using UltiPro’s reporting, Griffin and his team also are identifying key performance indicators that evaluate labor costs and sales transactions. With a range of business intelligence available by restaurant, state, job, or other metrics, Popeyes’ management team can compare sales-per-labor dollars against established benchmarks and guidelines.

This data provides valuable assistance with decision-making about manpower, such as budgeting and forecasting of labor trends. Additionally, Popeyes can handle ongoing corporate acquisitions and divestitures seamlessly — eliminating significant effort and administration effort for its teams.

In addition to elevating its HCM processes and business intelligence, Popeyes also has seen value in relying on Ultimate’s responsive team of support services. Ultimate views its customers as ‘partners’ and considers exceptional customer service and two-way communication as essential elements for business success.

“UltiPro is very good for an organization like ours. In the restaurant industry, we believe that the guest experience will never exceed that of the employees experience. Ultimate clearly shares our same values and our principles, and we value the company as a great partner,” said Griffin.

“When we contact the support teams at Ultimate, we know they’ll work with us and help us be successful at what we need to do. We enjoy having a personal relationship with our service rep and having open, collaborative communication. In addition to supporting our business, Ultimate welcomes our ideas for product enhancements. The company is unique in the HCM industry because it is a true business partner.”