Miles Kimball Case Study | Self-Service, Unified HCM

Miles Kimball

Key Benefits

  • Achieved range of time saving and cost savings by providing executives, managers, and employees with 24-7 direct access
  • Improved accuracy and eliminated data entry by leveraging a unified solution for HR, benefits, and payroll
  • Enhanced reporting with hundreds of standard and customizable reports that expedite day-to-day, compliance, and business intelligence

Number of Employees

  • 1,100

Company Profile

The Miles Kimball Company is a leader in the catalog business — offering cards, gifts, helpful household items, and unique food products. Headquartered in Oshkosh, Wisconsin, the business consists of several distinct catalogs: Miles Kimball, Christmas Cards by Miles Kimball, and Mrs. Kimball’s Candy Shoppe. Specializing in exclusively designed labels, calendars, photo products and gifts, the personal touch is the Miles Kimball hallmark.

The Challenges

Previously, Miles Kimball was using a service bureau for payroll and an in-house system for its HR processes. With a workforce that can scale from 700 employees to 1,400 employees during the holiday season, company leadership realized one centralized solution would support the company’s range of HR, payroll, and talent management.

The Solutions

Since Miles Kimball has a fluctuating and geographically dispersed workforce, UltiPro’s instant access to information has improved manager flexibility and visibility into workforce trends, enhanced employee services, and resulted in time savings.

Providing 24-7 availability, UltiPro enables employees to view and update their individual information, modify benefits choices, and sign up for training courses.

Updates by employees are immediately live and reportable in UltiPro. For example, after an employee completes a skills development course, management can review the information, evaluate that individual’s learning history, run a report to see how many employees have taken a particular course, or create a series of reports to assess the company’s learning and employee development as a whole.

“UltiPro streamlines the process by letting employees see training schedules, locations, and instructors. Our associates can enroll in courses that are best for them without having to make calls or complete forms,” said Susan Boettcher, HR manager at Miles Kimball. “Managers also have the ability to run their own reports, which has removed significant administration from our HR and payroll teams.”

“Compensation, headcount, and open position reports give our management team the big picture so they can modify labor to meet budgetary requirements and other business goals. UltiPro’s role-based access enables executives, managers, and employees to get what they need when they need it as well as reduces our use of paper. This alone has provided our business with immense time savings and cost savings,” added Boettcher.

UltiPro’s unified solution for HR, payroll, time, benefits, and talent management is an additional way that Miles Kimball has experienced cost reductions and savings.

Before UltiPro, the multiple systems used by the retailer resulted in duplicate data entry, reconciliation efforts to keep the systems in sync, and cumbersome reporting.

With UltiPro as its single-source solution, Miles Kimball cut data entry needs and eventually trimmed the HR department headcount by 10%.

Plus, now that Miles Kimball’s workforce information is immediately available in one centralized solution, the HR department can build reports tailored to specific divisions, individuals, or jobs, or based on nearly any field in UltiPro. The HR team also has expedited the creation of governmental reports and basic reports that are used almost daily.

“With our previous processes, we had to enter new hires three different times. UltiPro solution has helped us become more efficient and effective,” said Boettcher. “We have improved our reporting capabilities, and now we have more time to focus on activities and initiatives that are delivering a higher value to our business.”