Elizabeth Arden Case Study | SaaS, Customer Service

Elizabeth Arden
Ability to manage HR and payroll processes with anytime, anywhere access with global HCM solutions

Key Benefits

  • Ability to manage HR and payroll processes with anytime, anywhere access
  • State-of-the-art, secure data center that manages critical HR and payroll data
  • World-class protection for disaster recovery and business continuity

Number of Employees

  • 1,000

Company Profile

Elizabeth Arden is a global beauty products company with an extensive portfolio of prestige beauty brands sold in more than 100 countries. The company's brand portfolio includes Elizabeth Arden skincare, color, and fragrance products, PREVAGE® anti-aging formulas, the celebrity fragrance brands of Britney Spears, Elizabeth Taylor, Mariah Carey, Taylor Swift, and Usher; the designer fragrance brands of Juicy Couture, Alberta Ferretti, Alfred Sung, Badgley Mischka, Bob Mackie, Geoffrey Beene, Halston, John Varvatos, Kate Spade, Lucky Brand, and Rocawear; and the lifestyle fragrance brands Curve, Giorgio Beverly Hills, and PS Fine Cologne.

The Challenges

Elizabeth Arden’s headquarters in Miami, Florida were impacted by Hurricane Wilma in 2005 — leaving the area damaged, roads littered with debris, and powerlines down. The region’s lack of electricity and potable water forced the office to close.

The Solutions

Because of Ultimate’s cloud technology, Elizabeth Arden’s teams could securely log into UltiPro, and the company’s employee management and payroll teams were able to easily manage HR and payroll processes off-site. Wages were paid without any disruption to the company’s employees.

Even though its headquarters was without power for eight days, Elizabeth Arden never missed a payroll or had any employee database issues. Service was never interrupted because the UltiPro solution is housed off-site in Ultimate Software’s hardened data center where essential information is protected from fires, natural disasters, power outages, sabotage, or theft.

With SaaS delivery, employee records are protected by the latest advances in security, which include several layers of built-in application and database protection. Documents are backed up regularly and frequently checked for viruses using secure network connections to ensure the privacy and integrity of the data.

“During a weeklong power outage, my team could still access our HR/payroll because of Ultimate’s cloud technology, and as a result, we had no downtime with our processes. We have been very impressed with Ultimate Software’s cloud technology,” said Louis Nault, director of finance at Elizabeth Arden.

When organizations make the transition to UltiPro, they find they have far greater control over processes, cohesive functionality, and 24-7, real-time access to current employee data and reporting. Benefits also include improved reporting opportunities and the industry’s best practices for security.

Ultimate safeguards the confidential employee data systems and processes for hundreds of corporations — some with thousands of members networked across global locations. Ultimate Software was the first cloud provider of human capital management that was awarded the ISO/IEC 27001:2005 certification. This global industry standard, created by the International Organization for Standardization and the International Electrotechnical Commission, validates organizations that have deployed a sound and secure management system for information security.

Ultimate Software also annually conducts Network Penetration Testing (NPT). These tests, conducted by third-party auditors, assess the security of the SaaS network by testing and identifying potential vulnerabilities. A full-time staff of security personnel, many accredited as Certified Information Security Professionals (CISSP), manages Ultimate’s security. CISSP indicates rigorous industry testing and signifies a more elevated skill set that ensures information-security, business continuity, and related best practices.

Elizabeth Arden also has high praise for Ultimate’s customer service. Nault commented said that, within 24 hours of the storm, the company’s designated account manager at Ultimate contacted him to assess the situation or provide assistance.

“Our customer relationship manager wanted to make sure everyone was all right and how Ultimate could help us. You just don’t see this personal level of service anymore,” said Nault. “It’s a huge advantage to our business to be in a partnership where we know we are supported by people who really care.”

“Ultimate Software’s teams have gone above and beyond the call of duty for us on numerous occasions,” said Joel B. Ronkin, executive vice president and chief administrative officer at Elizabeth Arden. “Its people understand the value of long-term relationships and the kind of support it takes to be truly exceptional.”