ARUP Laboratories

Delivering instant access to employees with UltiPro

Key Benefits
  • Cloud delivery provides superior automation without IT responsibilities
  • Historical workforce information is immediately available for report generation
  • Employees have quick, 24-7 access to critical information

Founded in 1984, ARUP Laboratories is a leading national reference laboratory and a nonprofit enterprise of the University of Utah and its Department of Pathology. ARUP offers more than 3,000 tests and test combinations, ranging from routine screening tests to esoteric molecular and genetic assays. ARUP serves clients across the U.S., including many of the top university teaching hospitals and children’s hospitals as well as multihospital groups, major commercial laboratories, group purchasing organizations, military and other government facilities, and major clinics. In addition, ARUP is a worldwide leader in innovative laboratory research and development, led by the efforts of the ARUP Institute for Clinical and Experimental Pathology.

2,800 employees

ARUP Laboratories had been using a payroll service bureau for basic payroll processing, but the organization wanted more feature-rich functionality, such as quick, accurate analysis and historical reporting, as well as role-based access for managers and employees. ARUP investigated Ultimate Software’s cloud technology for end-to-end human capital management and went live in January 2007.


With its cloud services, Ultimate now handles all the responsibilities in managing the hardware, software, and system maintenance required for UltiPro. UltiPro also frees ARUP from making large upfront investments and provides employees, managers, and executives with convenient access to UltiPro’s end-to-end functionality.

“I absolutely love Ultimate’s cloud technology for HCM,” said Kent Gordon, vice president of finance for ARUP Laboratories. “Because our data is stored off-site on Ultimate Software’s equipment, we don’t worry about having adequate space on our servers to house information. Our teams have complete access to years of workforce information that we can use for budgeting, forecasting, or other companywide reporting.”

Cloud delivery provides more control and convenience, and Gordon can now log onto UltiPro from anywhere at any time to capture workforce analytics. Plus UltiPro also includes a library of hundreds of standard and customizable reports to help businesses accelerate reporting and identify workforce trending. In addition to enhancing services for the HR/payroll department, ARUP Laboratories is providing its workforce with quicker, easier access to information. Employees can see their checks and direct deposit information online from home or work, and as a result, ARUP has migrated to a
paperless payroll.

“Employees love the instant access and flexibility that come with UltiPro, adoption is high, and we’ve received lots of wonderful feedback on the solution’s easy-to-use interface,” said Gordon. “Ultimate’s cloud technology has been very positive for our business.”

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